Associate Director

Position:
Associate Director, Game Services

Company:
Ubisoft

Location:
Canada, Montreal

Employment type:
Office-based

Short Summary:
As an Associate Director, Game Services at Ubisoft Montréal, you will lead a multidisciplinary organization supporting Ubisoft games, studios, and Creative Houses, focusing on team development and operational excellence.

Responsibilities:
- Lead multidisciplinary teams composed of managers, team leads, technical experts, and operational teams supporting Ubisoft productions
- Develop managers through coaching, performance management, succession planning, and leadership development
- Foster an environment built on clarity, collaboration, trust, and sustainable team performance
- Shape the organizational structure and operating model to align skills, capacity, and business priorities
- Guide teams through organizational change and evolving priorities while maintaining engagement and delivery continuity
- Drive workforce and capacity planning, including recruitment, internal mobility, vendor strategy, and long-term skills development
- Oversee service delivery, operational risks, incidents, dependencies, and continuous improvement initiatives
- Partner with game, studio, Creative House, and technology leadership to align organizational and delivery priorities
- Collaborate with global teams across Infrastructure, Security, Cloud, Human Resources, Finance, and external partners
- Promote operational excellence through KPIs, service reviews, automation, standardization, and continuous learning

Requirement:
- Experience leading large multidisciplinary teams within a complex technology, IT, gaming, or live service environment
- Experience developing managers and supporting leadership practices across multiple teams or functions
- Expertise in organizational design, talent development, workforce planning, employee engagement, and succession planning
- Experience guiding teams through organizational transformation and evolving business priorities
- Strong understanding of IT service delivery, operational services, incident management, capacity planning, and continuous improvement
- Ability to balance operational delivery, technical priorities, workforce needs, financial considerations, and stakeholder expectations
- Strong communication and stakeholder management skills across technical and business teams
- Leadership approach focused on collaboration, transparency, accountability, and team development