Work From Home Verifications Agent

United States

This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Your Next Opportunity, Unpacked:

Think you can juggle multiple screens, conversations, and tasks without breaking a sweat? If so, your next commute is only a few steps away. As a U-Haul Live Verification Agent, you'll talk with customers, verify critical information, and multitask across several systems, to help keep customers and processes moving forward. If you're energized by a busy day, comfortable on the phone, and known for catching the details others miss, consider this your sign!

Before We Get Moving:

• Pay: $16/hr, with the ability to earn up to $19/hr within your first 6-9 months, based on performance and attendance.
• Location: 100% Remote
• Schedule Needs:
  • 3:00 AM - 9:00 AM
  • Friday, Saturday, and Sunday required
  • Must be available to work holidays
• WFH requirements/equipment:
  • Wired USB Headset
  • Ethernet Cord and Reliable Internet Connection
  • Webcam

*Computer specifications will be verified to ensure compliance with position requirements – Click here to see if your computer meets.

From Coffee to Clock-Out:

• Manage multiple conversations, systems, and tasks at the same time without losing sight of the details.
• Help customers get road-ready by reviewing driver's licenses and required documentation throughout the verification process.
• Balance customer needs with company policies while maintaining a customer-first approach.
• Make quick, confident decisions in a fast-paced environment where no two situations are exactly the same.
• Help safeguard the rental process by recognizing potential fraud indicators and following established verification procedures.

What’s In It For You?

• Leave rush hour behind, work from the comfort of your own home
• Benefits that support your physical, financial, and emotional well-being – Click here to learn more.
• Build a long-term career with pathways to leadership and specialty roles
• Gain valuable experience in customer service, prioritization, and communication while building skills that can support long-term career growth.

Let's See If We're Headed in the Same Direction,

You Might Be a Great Fit If You…

• Enjoy helping people and creating positive experiences, even during difficult or complex customer situations.
• Can confidently handle back-to-back calls, chats, and verification sessions in a fast-paced environment.
• Pay close attention to details and can accurately document information while managing multiple responsibilities.
• Stay organized and effectively multitask across multiple systems and applications.
• Welcome feedback, coaching, and opportunities for personal and professional growth.

Ready to Hit the Road?

Let’s verify one last thing, are you in? Apply below if interested!

*Please complete this application using a desktop or laptop computer only, as the process includes required assessments and a computer compatibility check.

*Applications are not currently accepted from residents of: CA, CO, MD, MA, OR, RI, WA, or the District of Columbia or outside of the U.S.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.