Web Administrator II

The Web Services team in the Communications division of TxDOT is looking for a website administrator to join our award-winning team to help keep Texans across the state informed. You'll support the maintenance and administration of the content management system (CMS) and digital asset management system (DAM) used by the agency. As a cross-functional team, you will work closely with other web administrators, content authors, UX designers, and developers to translate user and business needs into innovative solutions. 
We're looking for a website administrator that has an eye for organization, exceptional customer service, can offer administrative support, and enjoys diving into governance and standards for content on TxDOT.gov. They are someone that excels at identifying opportunities, proactively resolving issues, communicating, and documenting the details. Our team is passionate about the work we do for the agency and the public, which means the right candidate will be motivated to learn from others, ask insightful questions, pay attention to the details, receive and provide feedback, and advance work independently. Even if you may not meet 100% of all requirements, if you are passionate about informational websites, governance documentation, helping others, working with highly skilled team members, continually learning, and delivering high-caliber results, we would love to hear from you!  

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

The role will focus primarily on the management and governance of our content management system (CMS) used for TxDOT.gov. This includes managing the digital asset manager (DAM) to ensure standards are maintained, and collaborating with team members on content organization initiatives (ex. tagging). The web content administrator will support the various workflows associated with the CMS, including supporting content authors as they update the website, ensuring compliance with standards and working with our information technology division partners to optimize the CMS interface to streamline the author experience. This role will also assist in reviewing document submissions to the DAM and reviewing page publication requests.

The ideal candidate would be a someone who has experience working within a CMS (especially Adobe Experience Manager), experience working on a state agency website, is enthusiastic about web content management, and can manage multiple projects. Our team works on a variety of initiatives and tasks collaboratively, which means that some days you'll be answering tickets and publishing pages, and other days, you may lead a meeting discussing new standards or working with a content author to help them with something. 
The first month of the job will be focused on learning our systems and acquainting yourself with the team and the agency. This role reports to the Web Services Branch Manager and works under general supervision with moderate latitude for the use of initiative and independent judgment. Employees at this level may assist other staff in performing work of greater complexity. 

Essential Duties:

• Assists in maintaining day-to-day operation and maintenance of websites
• Operates content management system software to update web site content by revising existing pages or creating new ones
• Collaborates with website UX/UI designers and other stakeholders to prioritize content and website interactions UX interviews and website analytics
• Implements file naming standards and content organization for the digital asset management system and AEM CMS based on SEO and information architecture best practices.
• Trains district and division staff to use the content management system (CMS) to maintain their content.
• Analyzes the layout of Internet pages for efficiency and effectiveness; prepares graphics, text, and tables; and determines the size and arrangements of illustrative material and copy.
• Coordinates and/or performs testing to ensure that websites are accessible and comply with state and federal laws; and compiles findings and prepares reports documenting results.
• Assists with maintaining publication deadlines; developing and reviewing queries and submissions
• Assists in monitoring district and division websites by analyzing web traffic regularly to make suggestions for improvements to web team.
• Coordinates with administrative, technical and professional personnel to research subject materials.
• Develops and oversees content migration strategies and work assignments
• Performs other job responsibilities as assigned.

Minimum Qualifications:

Education: Bachelor's Degree in a related discipline. Relevant work experience may be substituted for degree on a year per year basis OR related graduate level education may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications

Experience: 5 years’ experience in Interface design, Information architecture, User mobile design and/or web site design and production (Experience can be satisfied by full time or prorated part time equivalent).

Competencies:

• Content management systems and content workflow
• Program/project planning, development, and management methodologies
• Web analytics and metrics
• Writing methodologies and strategies to develop and implement appropriate informational and educational materials
• Facilitating groups using effective communications methods; contributing to and guiding groups in defining objectives, staying on task and reaching consensus; soliciting participation, challenging ideas and summarizing accomplishments and planned actions
• Providing prompt and courteous customer service; advising customers when delays are necessary and following up on
• Analyzing issues, facts, and available information to develop logical solutions; researching inconsistencies of facts or data; drawing correct inferences from information and making recommendations that support business decisions
• Analyzing, organizing and communicating complex ideas and information clearly, concisely and effectively
• Web design and use of applicable development tools for web structures
• Shows initiative and action beyond what is required to improve products or services; is self-starting and completes
• Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals
• Embraces opportunities to learn and apply emerging technologies to enhance communications

Physical Requirements and Working Conditions: 

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools

• Standing-prolonged periods of time

• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers

• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment: 

Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)

• To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency’s critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information