Senior AI Solutions Engineer - Hybrid

The role combines software engineering, business systems integration and applied AI. It requires sound judgement about when to use AI, when a standard automation is sufficient and when an integration should not proceed. Our priority is reliable delivery with clear business value and manageable support costs.

Responsibilities

• Assess client systems, documents, data quality, permissions, and workflows to identify feasible integrations, technical dependencies, and potential risks.
• Design and build integrations using APIs, webhooks, and connectors across Microsoft 365, SharePoint, CRM, job management, finance, and other business applications.
• Develop maintainable services and automation using Python and/or TypeScript or JavaScript, databases, and cloud services. Use Power Automate for suitable Microsoft-centred workflows.
• Build AI-powered workflows for document retrieval, information extraction, classification, and draft generation, with controlled source material and human approval. Use Claude Code for development, refactoring, investigation, and testing, while reviewing and validating all generated code.
• Implement secure authentication, access permissions, client separation, credential storage, logging, and data protection. Build safeguards for operational failures, including retries, reconciliation, alerts, and safe manual fallbacks.
• Manage technical estimates, licensing costs, assumptions, and delivery risks. Maintain development and production environments, Git, controlled releases, configuration, and technical documentation.
• Monitor solution performance, quality, and operating costs. Troubleshoot incidents, resolve defects, maintain reusable components, and support user acceptance testing, training, and client handovers.

Requirements

• Degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent engineering experience.
• 5 or more years in software development, systems integration, or automation.
• Strong API integration skills, including REST, JSON, OAuth 2.0, webhooks, permission scopes, pagination, rate limits, and error handling.
• Strong Python and/or TypeScript or JavaScript skills, with practical SQL, Git, testing, and deployment experience. Ability to maintain production code beyond generated prototypes.
• Hands-on experience with generative AI workflows, including structured outputs, document retrieval, source citations, evaluation, and human approval. Practical familiarity with Claude Code and reviewing AI-generated code.
• Practical Power Automate cloud flow experience and working knowledge of Microsoft 365 and SharePoint integrations, including connector and licensing limitations.
• Experience with secure system design, including access controls, secrets management, client or tenant separation, audit logs, and confidential data protection. Strong troubleshooting, incident management, and documentation skills.
• Clear written and spoken English, with the ability to translate business needs into technical solutions and realistic estimates. Highly desirable experience with Power Apps, Dataverse, Copilot Studio, Microsoft Graph, Microsoft Entra, Azure Functions, HubSpot, n8n, document extraction, secure knowledge bases, and SME client delivery.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Hybrid - to report onsite 1-2x a quarter or as needed
• Monday to Friday, dayshift
• HMO with 2 free dependents and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Government-mandated benefits
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.