Director, AI Transformation

TTEC Digital | Customer Experience Technology

1h 48m ago

On-site

Full Time

Lead

United States of America

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The Director, AI Transformation is an internally facing role rocused on advancing TTEC Digital's enterprise AI adoption and turning business needs into deployable AI solutions and agents. The objective is to drive AI maturity and programs across TTECDigital. This role is intended to be more than an AI adoption/change-management position. It combines:

AI transformation and adoption
AI product/program management
Business-process identification and optimization
Development and deployment of AI agents/initiatives
AI governance and guardrails
Cross-functional coordination
Executive communication and ownership

Required Languages

🇬🇧 English