Customer Service Representative

Position:
Customer Service Representative – Overnight Shift

Company:
TTEC

Compensation:
Base pay of $17.06 per hour + $1.00/hour for hours worked between 12:00 AM and 6:00 AM (EST)

Location:
Canada, Montreal, Quebec

Employment type:
Remote

Work Arrangement:
Work From Home

Short Summary:
As a Customer Service Representative – Overnight shift, you will support customers by providing exceptional service, answering questions, and assisting with ticket purchases and post-purchase support primarily during overnight operations.

Responsibilities:
- Answer incoming communications from customers through inbound phone calls, while also supporting email and webform inquiries during lower call volumes
- Conduct research to provide answers for customers to resolve their issues
- Provide information about shows, events, venue details, parking, and guest experiences
- Document customer interactions and update systems accurately

Requirement:
- 1+ year of customer service experience in a customer-facing environment
- High school diploma or equivalent
- Familiarity with CRM platforms
- Computer experience
- Reliable hard-wired internet connection
- Must already reside in Canada
- Availability to work overnight shifts between 11:00 PM and 7:00 AM EST
- Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs

Benefits:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives