Voice Technology Engineer

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Designs, builds, and implements enterprise voice and telecommunications infrastructure technologies to enable scalable, secure, and reliable business communications. Applies strong technical knowledge of voice, VoIP, and infrastructure technologies to engineer solutions, support the rollout of new capabilities, and optimize service performance. Partners regularly with customers and cross-functional teams, combining technical expertise with strong communication and relationship management skills to understand business needs and deliver effective technology solutions.

Job Description

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Designs, builds, and implements enterprise infrastructure technology platforms and systems, with a focus on voice, telecommunications, VoIP, and related network technologies.

2. Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.

3. Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements, including supporting product ownership and implementation of new voice and telecommunications technologies.

4. Collaborates with cross-functional teams, customers, and stakeholders to integrate new technologies and continuously improve infrastructure standards, services, and processes.

5. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.

6. Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.

7. Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.

8. Provides technical guidance and direction to lower-level technical professionals.

9. Develops technical solutions through deep analysis of infrastructure systems and leads infrastructure processes, while maintaining regular communication with customers and technology partners to understand needs and support successful delivery.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience.
2. Minimum of 5 years of professional experience in infrastructure engineering.
3. Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications
1. Master’s degree in a relevant technical discipline.
2. Experience in the financial services industry.

3. Experience designing, implementing, supporting, and optimizing enterprise voice and telecommunications solutions, including VoIP technologies.

4. Strong knowledge of voice infrastructure, telecommunications networks, call routing, and related network technologies and protocols.

5. Experience serving in a technical product ownership or similar role, including evaluating, introducing, and rolling out new voice or telecommunications technologies.

6. Demonstrated experience partnering directly with customers and business stakeholders to understand requirements, communicate technical solutions, and manage ongoing technology needs.

7. Strong communication, interpersonal, and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical audiences.

8. Experience leading or contributing to enterprise technology implementations, migrations, upgrades, or modernization initiatives.

9. Strong troubleshooting and analytical skills with experience resolving complex voice, network, or telecommunications infrastructure issues.

10. Experience working collaboratively across engineering, network, operations, vendor, and business teams to deliver reliable technology solutions.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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