Data Governance Lead Consultant- Operations

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking an experienced Production Support Lead to oversee our Data Governance support track, which covers business-critical applications including Arena, Manta, Alation, Ataccama, and PKWare.
In this role, you will own production support for five applications in line with Truist standards. Your scope spans incident management, change management, problem management, automation, monitoring, and security baseline compliance.
Beyond ensuring application stability, you will provide strong technical leadership, promote engineering best practices, and serve as a key point of contact for stakeholders. The role calls for a balance of hands-on technical guidance, people management, and effective collaboration with cross-functional teams to deliver successful outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

• Lead and manage a team of approximately 15 engineers providing 24x7 application support and ensuring production stability.
• Partner with stakeholders to define job SLAs, scope work items, and ensure timely incident resolution.
• Serve as Delivery Manager in ServiceNow, ensuring compliance with TDLC processes for change management.
• Collaborate closely with customers to understand product roadmaps and business requirements, and translate them into well-defined Rally features for automation and environment stability.
• Triage production incidents, prioritize issues, and plan effective resolution strategies that meet incident SLAs and documentation standards.
• Lead the team's vulnerability management efforts.
• Provide strong technical leadership, make critical decisions, and remove roadblocks that affect customer deliverables.
• Ensure the team adheres to security standards, completes mandatory training, and meets organizational compliance requirements.
• Coordinate with the Arena, Manta, and Alation teams to ensure timely defect resolution and product fixes.
• Mentor, guide, and motivate team members to drive performance, growth, and engagement.

Prepare and deliver weekly and monthly status reports to project stakeholders and leadership, and facilitate weekly status reviews (WSR) and daily stand-up meetings.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in related field, ten years of experience in roles with increasing responsibilities in technology, data management, governance, risk or related practice or equivalent education and related training or experience
2. Large program strategic planning/execution across multiple functions

Preferred Qualifications:

• 15+ years of overall experience, with a strong production support background.
• Experience with Python, AWS, Terraform, and Java and related technologies, including Spring, Spring Boot, Elasticsearch, MySQL, RESTful APIs, and GitLab, plus hands-on experience with CI/CD pipelines.
• Proven experience in software vulnerability management and secure development practices.
• Solid understanding of data governance tools (Arena, Alation, Manta, Ataccama, and PKWare), including architecture, design, cloud footprint, and maintenance activities.
• Experience with monitoring tools such as Splunk, Dynatrace, and CloudWatch.
• Demonstrated success leading an operations team of 15 members, resolving complex incidents within defined SLAs, and implementing production changes.
• Strong experience in software architecture and system design, with the ability to make scalable, maintainable design decisions and contribute automation ideas.
• Experience collaborating with customers and stakeholders to understand business requirements and plan production environment stabilization.
• Ability to ideate and deliver improvements to monitoring and automation that enhance performance.
• Hands-on experience with project and delivery management tools such as Rally and ServiceNow.
• Proficiency in managing TDLC processes in ServiceNow, including end-to-end release cycle management.
• Experience preparing and presenting status updates across multiple forums and stakeholder groups.
• Excellent communication, leadership, and cross-functional collaboration skills.
• Prior experience or domain exposure in data governance and data management frameworks.
• Experience with containerization technologies such as Docker or Podman.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)    
Bending
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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