Senior Customer Success Manager

About Trio Mobil

Trio Mobil is a global Industrial Safety IoT platform company focused on preventing serious injuries and fatalities (SIF/PSIF) in industrial environments. As a pioneer in AI and IoT-based Industrial Safety Solutions, Trio Mobil delivers innovative technologies for real-time risk detection and proactive safety management, enabling safer and smarter workplaces.

We combine AI-powered detection, real-time location technologies, and enterprise analytics to deliver real-time risk detection and long-term exposure visibility.

We partner with Fortune 1000 companies to move from reactive safety to proactive, data-driven risk prevention at scale.
Our team of 250+ professionals, including 60+ in R&D, ensures all intellectual property is developed and produced in-house, delivering innovation and reliability worldwide.

As a Customer Success Manager (CSM) at Trio Mobil, you will play a pivotal role in ensuring our customers achieve their safety goals and derive maximum value from our platform and services. You will be responsible for driving the adoption and utilization of advanced technology solutions and services across multiple sites, ensuring premium customer satisfaction and value realization. You’ll act as a trusted advisor by proactively engaging champions, delivering clear value, and collaborating on future roadmap plans. Success in this role requires grit and drive - meaning the energy and determination to own tasks, follow through on commitments, and push through challenges to deliver results - along with the ability to align internal teams to achieve customer outcomes.

Essential Functions:

• Communicate directly with customers to ensure they are receiving the tools and support needed to achieve their goals.

• Develop and implement strategies to drive successful adoption and utilization of technology solutions and services, ensuring maximum value realization for customers.

• Working with the assigned NAM, co-own the customer relationship post-sale, driving engagement, retention, and expansion opportunities

• Manage onboarding with new customers including the ability to oversee and coordinate resources across delivery, technical support, and external partners to ensure seamless execution and customer satisfaction.

• Coordinate resources to ensure contract deliverables are met.

• Educate customers on best practices, new features, and enhancements to maximize their safety outcomes.

• Develop an in-depth understanding of the customer’s needs.

• Be the voice of the customer, advocating for their needs.

• Set the customer success strategy and collaborate across the organization to ensure continual alignment between sales, technical, engineering, support and field teams.

• Responsible for tracking customer satisfaction.

• Host periodic business reviews with customers.

• Drive product adoption and autonomy through coaching and training.

• Embrace the culture of data driven decision making.

Technical & Industry Expertise

• 5+ years of experience in operational safety or plant operations, or a related role in Software, SaaS, or MDR services.

• Strong understanding of OSHA guidelines and industrial safety.

• Able, willing, and excited to visit and maneuver through large industrial plants.

• Proficiency with Microsoft Word, Excel, PowerPoint, etc.

• Advanced analytical and critical thinking skills, with the ability to develop creative solutions and drive complex projects informed by current business trends.

• Ability and willingness to roll up your sleeves and assist in the physical installation and configuration of Trio Mobil solutions as needed.

• Understanding of low voltage systems is a plus.

Customer-Focused Skills

• Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction.

• Strong problem-solving and analytical skills to identify customer pain points and deliver solutions.

• Excellent communication and presentation skills, with the ability to convey complex safety concepts in an easy-to-understand manner.

Soft Skills

• Highly organized with strong project management capabilities.

• Ability to work independently while collaborating effectively with internal teams.

• Passion for helping customers succeed and a proactive approach to relationship management.

• Demonstrated ability to communicate, present, and effectively influence at all levels.

Travel Requirements:

• This role requires up to 50% travel, primarily by air, as our customers are located throughout the United States.

• Valid Passport as some international travel may be required.

We believe diverse teams build better solutions.
We welcome candidates from all backgrounds and experiences, and we are committed to creating an inclusive environment where everyone can perform at their best.