Customer Service Representative - Customer Service & Contact Centre

About the Opportunity

• Join a busy customer service team supporting customers across New Zealand, Australia and Pacific markets.
• Process customer orders, manage enquiries and help resolve delivery, logistics and order-related issues.
• Work closely with Supply Chain, Logistics, Sales and Credit teams to ensure a smooth customer experience.
• Support seasonal peaks, product launches, promotions and wider business initiatives.

What You’ll Bring

• Previous customer service experience, ideally within FMCG, logistics, supply chain or a similar environment.
• Confidence managing high volumes of customer enquiries and transactional processing.
• Strong communication, problem-solving and stakeholder management skills.
• Excellent attention to detail with the ability to learn new systems and processes quickly.
• A proactive, team-focused approach and confidence juggling multiple priorities.

What’s on Offer

• 3-month temporary assignment from December 2026 through to the end of February 2027.
• Hybrid working with 3 days in the office and 2 days from home following initial training.
• Varied role supporting multiple markets, customer channels and business units.
• Collaborative team environment with strong exposure across customer service and supply chain.

Next Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch. For any questions give Kate Manera a call on and quote Job ID: 18869 for a confidential chat. To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.