Systems and Network Engineer

POSITION SUMMARY

Systems and Network Engineer is a hands-on technical role responsible for maintaining and improving Trean’s technology environment to support day-to-day operations. The position combines infrastructure engineering with advanced technical support to help ensure systems and services remain secure, reliable, and available to the business.

The role works closely with end users, internal IT teams, business stakeholders, technology vendors, and service providers to resolve complex technical issues, deliver infrastructure projects, and drive ongoing technology improvements.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

• Administer, maintain, patch, and upgrade Trean’s server, network, cloud, and related infrastructure technologies.
• Administer and support Microsoft Azure, Microsoft 365, Entra ID, and related cloud, identity, collaboration, and endpoint technologies.
• Monitor infrastructure performance and availability, troubleshoot complex technical issues, and perform root cause analysis.
• Maintain secure infrastructure configurations, remediate vulnerabilities, and support security, access management, audit, and compliance activities.
• Support backup, data recovery, and disaster recovery activities, including scheduled recovery testing.
• Plan and implement infrastructure projects, upgrades, migrations, and technology improvements.
• Use PowerShell and automation to improve infrastructure administration and operational efficiency and apply AI technologies such as Microsoft Copilot where they can improve IT operations and service delivery.
• Maintain accurate infrastructure documentation, including configurations, diagrams, inventories, procedures, and system changes.
• Work directly with end users and collaborate with IT staff, business stakeholders, vendors, and service providers to resolve technical issues and support business needs.
• Participate in scheduled maintenance and after-hours or on-call support as required.