Director, Technical Product Owner - Claim Engineering Enablement

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$123,400.00 - $203,600.00 1 Travelers is seeking a Director, Technical Product Owner to work with the teams in the AI & Engineering Enablement circle within Claim Technology's Engineering Enablement group. The circle exists to build an AI-native software delivery system for Claim. It reshapes how engineers work alongside AI, automates the toil around delivery, codifies reusable patterns and standards, and gives clear insight into delivery health.
Your customers are Claim's engineers, engineering leaders and enterprise technology groups. You will help intake and prioritize work from these groups, managing relationships and staying true to the Engineering Enablement pillars. You will partner with the Enablement Lead and Circle Leads to set strategy and priorities, then own execution with the teams. You will focus on outcomes, like shorter lead time and real adoption, rather than how the work gets done. You will prioritize time-boxed initiatives that benefit many teams, test ideas quickly, and hand off capabilities teams can sustain on their own.

What Will You Do?

• Define, prioritize and ensure a ready backlog of work for a cross-functional product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Translate business strategies and needs into execution ready work for an Agile product team; define team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads, and team members.
• Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, translate the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with key leaders and peers across to determine resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• May manage Agile Product Owners.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree.
• Two years of experience in Agile product management.
• Two years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.).
• Three years of experience articulating and translating business strategy, product vision, and analysis for a product.
• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
• Infuse Agile principles, practices and methodologies to achieve team success.
• Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team.
• Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
• Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
• Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
• Collaboration: Expertise working with others in a cross-functional multi-team environment.
• Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

What is a Must Have?

• Three years of work experience in related field.
• Three years of experience motivating/influencing teams.