Enterprise Customer Success Manager - Public Sector Defense

Customer Success is a growing capability at TomTom, bringing pre-sales and post-sales together around the customer with adoption, value and growth as its focus. In this role, you will help define what excellent enterprise customer success looks like, strengthen how TomTom works across teams and regions, and build durable partnerships that expand the use of our location technology

Enterprise customers depend on reliable location technology to run critical products, services and operations. Our maps, traffic, routing, navigation, APIs and software development kits help them solve complex location challenges, and your job is to ensure that technology delivers measurable value from the first discovery conversation through adoption, expansion and renewal

You lead one or more of TomTom's most strategic enterprise relationships, often spanning multiple business units, use cases and regions. Together with the account manager, you own the customer's success, retention and long-term revenue growth. You are the account manager's counterpart for everything beyond the commercial deal: whether our capabilities fit the customer's business problem, whether the solution can be delivered as promised, whether it is adopted, and where TomTom can create value next. You connect the customer's business and technical leaders with TomTom's product, engineering, delivery, support and Partner Commercial Growth teams, creating one coordinated experience across the full relationship

You do not run the delivery project; the responsible program or delivery manager owns the committed scope and schedule. You do not carry a direct sales quota, but you are expected to influence and help deliver revenue growth within the customers you lead. Success is measured through customer outcomes, adoption, retention, qualified expansion pipeline, revenue growth influence, predictable execution, executive alignment and customer trust. You are accountable for moving the customer relationship forward, even when you do not directly own every contributing team