Communication & Marketing Assistant

Department: Marketing

Location: City of London
Reporting to: Senior Communication Manager

Direct Reports: none
Position Type: Permanent

Working Arrangement: Hybrid ( 3 days in the office 2 working from home)

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Role Purpose

We are seeking a proactive and detail-oriented Marketing & Communications Assistant to support our International Marketing and Communications team.

This role offers an excellent opportunity to develop a career in marketing and communications within a global organisation. Working across digital content, brand, internal communications and events, you will help ensure our channels, materials and communications remain engaging, accurate and aligned with the TMHCC brand.

The successful candidate will be encouraged to embrace new technologies, including AI and digital productivity tools, to enhance efficiency, support content creation and improve the delivery of marketing and communications activities.

Key Responsibilities

Digital & Content

• Maintain and update content across the TMHCC website, intranet and other digital platforms.
• Publish internal news, announcements and other content across relevant channels.
• Support social media scheduling and publishing.
• Assist with email marketing and content distribution.
• Maintain digital content libraries and publishing schedules.
• Use AI and approved digital tools to support content creation, research and publishing activities.

Communications

• Support the publication and distribution of internal communications.
• Assist with newsletters, announcements and employee communications.
• Maintain communications distribution lists and contact databases.
• Support content review, approval and publication processes.
• Assist with communications reporting and engagement tracking.
• Use AI tools, where appropriate, to support drafting, editing and proofreading activities.

Brand & Marketing (Working with the Barcelona based marketing assistant)

• Support the production and formatting of presentations, brochures and other marketing materials.
• Process and track design requests from across the business.
• Maintain marketing collateral, templates and brand asset libraries.
• Help ensure the consistent application of TMHCC brand guidelines across all materials.
• Organise and maintain imagery, visual assets and presentation resources.
• Use AI and other approved tools to improve the efficiency and quality of marketing materials.

Skills & Experience

Essential

• Previous experience in a marketing, communications or related support role.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Good document formatting and presentation skills.
• Experience working with digital content and online publishing platforms.
• Proficiency in Microsoft 365, including Outlook, Teams, Word, Excel and PowerPoint.
• A collaborative and proactive approach.

Desirable

• Experience updating websites, intranets or CMS platforms.
• Experience with social media or email marketing tools.
• Knowledge of brand management principles.
• Experience using AI tools to support productivity, content creation or research.
• Experience within financial services, insurance or a professional services environment.

Personal Attributes

• Organised and dependable.
• Curious and willing to learn.
• Strong attention to detail.
• Positive and adaptable.
• Collaborative team player.
• Comfortable working across a variety of projects and priorities.
• Interested in exploring new technologies and AI-enabled ways of working.