18d 22h ago
Hardware Operations Associate
Togetherwork·Software
📡Remote In-Country
|Columbia, United States of AmericaHardware Operations Associate
Togetherwork | Software
2 weeks agoRemote In-Country
Part Time
United States of America, Columbia
Source not independently verified — confirm the company domain before applying.
Position:
Hardware Operations Associate
Company:
Togetherwork
Location:
United States, Columbia, Maryland
Employment type:
Full Time, Part Time
Work Arrangement:
Onsite
Short Summary:
Togetherwork is looking for someone to handle the day-to-day physical hardware work that keeps our remote-first workforce equipped. This hands-on role involves processing laptops for new hires, returns, and maintaining accurate inventory records.
Responsibilities:
- Work through the backlog of returned laptops, sorting and processing for reuse or decommission
- Prepare and ship laptops for new hires — imaging, labeling, packaging, and handing off to the carrier
- Receive and process returns from offboarded and replaced employees
- Process laptop replacement requests — pull from stock, ship, and track the returned unit back in
- Maintain accurate inventory records across receipt, deployment, and return
- Use Jamf, Intune/AutoPilot, and Entra to verify device status, update records, and confirm enrollment or deactivation
- Coordinate with the team on devices needing repair, warranty claims, or escalation
Requirement:
- Hands-on hardware processing and lifecycle management of laptops
- Familiarity with Jamf/Intune/AutoPilot/Entra
- Strong attention to detail
- Ability to work independently once familiar with the process
- US work authorization required
Benefits:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- 100% employer-paid Basic Life and AD&D insurance
- 401(k) retirement plan with a 100% company match up to 4%
- Flexible paid personal/vacation time
- 10 sick days annually
- 10 company paid holidays
- 12 weeks paid parental leave
Hardware Operations Associate
Company:
Togetherwork
Location:
United States, Columbia, Maryland
Employment type:
Full Time, Part Time
Work Arrangement:
Onsite
Short Summary:
Togetherwork is looking for someone to handle the day-to-day physical hardware work that keeps our remote-first workforce equipped. This hands-on role involves processing laptops for new hires, returns, and maintaining accurate inventory records.
Responsibilities:
- Work through the backlog of returned laptops, sorting and processing for reuse or decommission
- Prepare and ship laptops for new hires — imaging, labeling, packaging, and handing off to the carrier
- Receive and process returns from offboarded and replaced employees
- Process laptop replacement requests — pull from stock, ship, and track the returned unit back in
- Maintain accurate inventory records across receipt, deployment, and return
- Use Jamf, Intune/AutoPilot, and Entra to verify device status, update records, and confirm enrollment or deactivation
- Coordinate with the team on devices needing repair, warranty claims, or escalation
Requirement:
- Hands-on hardware processing and lifecycle management of laptops
- Familiarity with Jamf/Intune/AutoPilot/Entra
- Strong attention to detail
- Ability to work independently once familiar with the process
- US work authorization required
Benefits:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- 100% employer-paid Basic Life and AD&D insurance
- 401(k) retirement plan with a 100% company match up to 4%
- Flexible paid personal/vacation time
- 10 sick days annually
- 10 company paid holidays
- 12 weeks paid parental leave
Required Languages
🇬🇧 English