​​​​​​Senior Account Manager – Digital Marketing Agency (Remote, U.S.)

​​​​​​Senior Account Manager – Digital Marketing Agency (Remote, U.S.)

About us: At Spin, recruitment is about more than filling roles; it’s about creating real human connections. We partner with leading U.S. companies to help them hire exceptional talent through a true direct-hire process, ensuring candidates join our clients’ teams directly while we support them throughout the journey.

You’ll join a fast-growing, performance-driven digital marketing agency that partners with established businesses in the home-services industry. The company is scaling quickly, onboarding larger retainer accounts, and building out its client services team. In this growth stage, keeping clients happy and long-term is the top priority.

As a Senior Account Manager, you’ll be the strategic lead for a portfolio of key retainer accounts. You’ll own each relationship end to end and guide a cross-functional delivery team. Clients should see you as a trusted advisor who understands both their business and their marketing. You’ll also mentor the agency’s Account Managers. This is a fully remote role for candidates based in the U.S., reporting to the Account Director.

This is not a sales, SaaS Customer Success or channel specialist role. We’re looking for agency-side account leaders who own client relationships and their results, and who have coached other Account Managers along the way.

Key Goals

• 90%+ annual client retention across your book.
• Proactive risk management: you spot signs of dissatisfaction early and act before they become a problem.
• High client satisfaction, measured through regular client feedback.
• Clear strategic guidance delivered in every business review.

What You’ll Own

• Account leadership. Manage a growing portfolio of high-value accounts as the main strategic contact. Flag at-risk accounts, involve leadership when needed, and reset expectations when that protects results and the team.
• Team coordination. Lead a cross-functional team of specialists across SEO, paid media, web and content. Set clear priorities based on client goals and make sure delivery matches what was agreed.
• Scope management. Keep projects within scope and raise any scope or pricing changes with the Account Director.
• Business reviews. Run regular strategic reviews with clients. Find the root cause behind performance trends and recommend clear next steps.
• Client communication. Turn performance data into clear stories and action plans, and keep clients confident when results go up and down.
• Coaching. Support and guide junior account managers through challenging client situations.
• Mentoring. Coach the agency’s Account Managers and be their first stop when they face a difficult client situation.

What You Bring

• 6+ years as an Account Manager or account leader at a digital marketing agency, owning retainer client relationships end to end.
• Experience owning a book of $1M+ in annual retainer revenue and keeping high-value clients long term, backed by numbers (retention rate, NPS, revenue growth).
• Experience mentoring, coaching or managing other Account Managers.
• Hands-on experience with SEO and paid search (Google Ads), plus solid knowledge of conversion optimization and content.
• Experience leading business reviews with clients and turning performance data into clear recommendations.
• Experience in a startup or high-growth environment.
• Excellent written and verbal communication skills in English.
• Self-directed. You work well with little supervision.
• A consultative mindset. You use data to back up recommendations and look for the real problem instead of only passing requests along.
• Calm and confident in difficult client conversations.
• Curious and coachable. You’re eager to learn new tools and channels and act on feedback.
• A real passion for marketing beyond certifications. Ideally, you have hands-on experience running campaigns and deep knowledge of at least one area, especially direct-response marketing.
• Based in the U.S. and authorized to work in the U.S.

Nice to Have

• Agency experience in performance or growth marketing.
• Experience working with home-services or local service businesses.
• Experience working in small, autonomous client teams.

Salary & Benefits

• Location: Fully remote, U.S.-based candidates only
• Salary: Competitive base salary, plus a retention bonus
• This is a full-time, long-term position, immediately available.
• Unlimited PTO (two-week minimum encouraged), health benefits after 30 days, a 401(k), and professional development support.
• A clear growth path to Account Director, and from there to VP of Client Services.

We'd love to hear your story. The next step is a short application where you can share more about your background and upload your resume. Take your time — we read every response carefully.