Senior Account Manager

Join a team that puts people at the center of everything. At TLNT, we believe that recruitment is more than just filling roles — it's about connecting humans with humans. We're a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.

This is an excellent opportunity to grow your career with a leading US-based company — fully remote from anywhere in Latin America.

You’ll join a fast-growing performance marketing agency that works with established home-services businesses across the U.S. The agency has scaled quickly. Its accounts are getting bigger and more complex, so strong, long-term client partnerships are now central to its next stage of growth.

As a Senior Account Manager, you own client retention and satisfaction at scale. You lead a dedicated pod of SEO, PPC, UX, and content specialists, and your clients should feel they're working with a top-tier strategy consultant who knows their business and their marketing. When this role is done well, clients stay longer, and leadership is rarely pulled into delivery escalations. You report to the Account Director, mentor the Account Managers, and have a clear path to Account Director and, from there, VP of Client Services.

Key Goals

• 90%+ annual client retention across your book, with churn risk identified and acted on 60–90 days before a client would leave.
• Client NPS of 80+, with a 90%+ survey response rate.
• A strategic recommendation presented to every client at each Executive Business Review (EBR).

What You'll Do

• Client ownership and retention. Own a portfolio of high-retainer clients — starting small and growing over time — as the single strategic owner of each relationship. Raise churn risk early, escalate high-risk save conversations to the Account Director or leadership, and lead expectation resets — saying “no” when needed to protect results, margins, and team focus.
• Pod leadership. Be the central point of accountability for your pod. Set priorities from client goals and business reality without micromanaging specialists, and make sure what ships matches what was sold.
• Scope and pricing. Hold scope boundaries with clients, and flag scope or pricing changes to the Account Director, who makes the call.
• Executive Business Reviews. Run each client's EBR: work out the real problem behind their results and make a clear case for what to do about it.
• Communication. Turn performance data into clear narratives and next steps, and keep clients informed, calm, and confident — even when results fluctuate.
• Mentoring. Be the Account Managers' first stop when they face a hard client situation.

What You Bring

• 6+ years in account management, client services or agency leadership, or equivalent experience.
• Experience managing a $1M+ book of business (or equivalent client responsibility), and a proven record of retaining high-value clients.
• Advanced or fluent English (C1+), excellent written and verbal communication, and experience with U.S. clients in a startup or fast-growth environment.
• Local SEO depth. You won't do the SEO work yourself, but you'll be the only SEO voice in client meetings. You can explain how local rankings work (Google Business Profile, reviews, proximity), know Google's rules for business listings and reviews, read Search Console and Business Profile data in terms of leads and calls, and form a first view on why rankings or traffic dropped before the client asks.
• PPC and LSA. Working knowledge of cost per lead, budget tradeoffs, and how paid fits with organic.
• Content and CRO. You make sure content matches the services a client offers and can explain why it matters for SEO, and you can spot a website problem that costs leads and raise it.
• The ability to work independently with minimal oversight.

How You Work

• Client trust. You build trust quickly, stay calm under pressure, and handle difficult conversations directly — you don't avoid conflict.
• Ownership. You take full responsibility for outcomes, with no excuses or finger-pointing. You own and fix mistakes, and you do what you say you'll do.
• Bias for action. You solve problems the moment they appear and take initiative under ambiguity, instead of waiting for direction.
• Marketing judgment. You separate signal from noise in performance data, form a view, test it with data, and guide clients like a consultant — instead of passing requests along.
• Organization. You follow through on commitments and juggle multiple client priorities without chaos.
• Curiosity and coachability. You teach yourself new channels and tools, seek feedback, act on it, and never stop learning.
• Thoughtful debate. You back up your claims, stay open to different ideas, and disagree respectfully.

Nice to Have

• Experience in performance marketing or growth agencies.
• Familiarity with pest control or other home-services businesses.
• Experience in pod-based or autonomous team structures.

Salary & Perks

• Competitive Pay: We hire top talent and compensate accordingly.
• A quarterly retention bonus on top of base pay, with eligibility starting after six months.
• Long-term independent contractor engagement.
• 100% remote from LATAM, Monday - Friday during U.S. Central business hours.
• Unlimited PTO (two-week minimum encouraged) and professional development support.

We'd love to hear your story. The next step is a short application where you can share more about your background and upload your resume in English. Take your time — we read every response carefully.