Senior Customer Manager - Tieto Banktech (m/f/d)

We are looking for a senior Customer Manager who wants to be part of Tieto Banktech. Tieto Banktech powers some of the Nordics’ most trusted banking systems with secure, reliable, and scalable solutions. Using automation, data, AI, and cloud, supported by hands-on guidance, we help banks modernize their core, strengthen trust, and deliver greater impact across the banking experience.

When joining Tieto Banktech as a Customer Manager, you will:

• Plan and execute sales activities for existing Tieto customers, grow the sales pipeline, conduct market research, and develop strategies for assigned regions and customers;
• Manage day-to-day customer engagement, including regular meetings and calls; build strong relationships and maintain ongoing communication with middle and senior management; and support customers in developing payment strategies and business cases;
• Continuously improve customer satisfaction and identify opportunities to initiate new sales and new projects;
• Travel for business and participate in payments industry conferences;
• Prepare proposals and agreements, taking into account project profitability, legal considerations, and compliance with Tieto guidelines;
• Develop and expand cooperation with Tieto’s regional and global partners;
• Monitor the alignment of products and services with market requirements.

Who we are looking for:

• At least three years of experience as a Sales Manager, Account Manager, Project Manager, or Business Analyst;
• Good understanding of the payments industry;
• Strong understanding of AI tools and the ability to use them effectively in day-to-day work;
• Excellent communication and influencing skills, with the ability and willingness to build long-term customer relationships;
• Proficiency in Microsoft Office and strong presentation skills;
• Results-oriented and highly motivated;
• Experience in IT product and service sales or in the banking or financial services sector is preferred.
• Language skills: English and Russian, both spoken and written; Latvian is considered an advantage.

We offer:

• Challenging work and international experience within a leading global IT company;
• The opportunity to work with the latest technologies;
• Opportunities for professional and personal development;
• Training and support from your first day;
• A modern office, a dynamic and friendly working environment, and the flexibility to work from home;
• Highly skilled and supportive colleagues;
• A competitive salary and sales bonus package:
  • A gross fixed salary of EUR 3,200–4,800 per month, depending on experience, plus sales bonuses based on sales plan achievement and a benefits package that includes health insurance, additional holidays, professional development opportunities, parking, and more.

Did we get you inspired?

Hope to hear from you soon!

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto