11d 3h ago
Premium Accounts Associate
Tide·General Customer Support · Financial Services
🏢Hybrid
|Hyderabad, Indiaanalyticscommunication_skills
Premium Accounts Associate
Tide | General Customer Support | Financial Services
Hybrid
Full Time
India, Hyderabad
Position:
Premium Accounts Associate
Company:
Tide
Location:
India, Hyderabad
Employment type:
Not specified
Work Arrangement:
Hybrid
Short Summary:
As a Premium Accounts Manager, you will provide high-touch, tailored support to Premium members, ensuring a seamless and exceptional member experience. This role involves managing complex cases and building long-term relationships with members.
Responsibilities:
- Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email when required.
- Manage complex and sensitive cases with ownership, accuracy, and a solutions-first mindset.
- Deliver a 5-star experience aligned with Premium standards, measured by CSAT, TPH, and QA excellence.
- Build long-term relationships with members by demonstrating in-depth product and process knowledge and anticipating their needs.
- Serve as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices.
- Contribute to the continuous improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows.
- Stay aligned with industry trends and member expectations to reinforce Premium as a supreme-class service offering.
- Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
Requirement:
- Min. 3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
- Strong problem-solving skills with the ability to navigate complex cases and think beyond standard procedures.
- Exceptional communication skills (written and verbal) with near-native or native-level English.
- High attention to detail and ability to manage multiple tasks while maintaining top-class service standards.
- A proactive, empathetic, and professional attitude that represents our Premium brand promise.
- Proven ability to work collaboratively in a high-performance environment.
Benefits:
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- Family & Friendly Leaves
Premium Accounts Associate
Company:
Tide
Location:
India, Hyderabad
Employment type:
Not specified
Work Arrangement:
Hybrid
Short Summary:
As a Premium Accounts Manager, you will provide high-touch, tailored support to Premium members, ensuring a seamless and exceptional member experience. This role involves managing complex cases and building long-term relationships with members.
Responsibilities:
- Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email when required.
- Manage complex and sensitive cases with ownership, accuracy, and a solutions-first mindset.
- Deliver a 5-star experience aligned with Premium standards, measured by CSAT, TPH, and QA excellence.
- Build long-term relationships with members by demonstrating in-depth product and process knowledge and anticipating their needs.
- Serve as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices.
- Contribute to the continuous improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows.
- Stay aligned with industry trends and member expectations to reinforce Premium as a supreme-class service offering.
- Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
Requirement:
- Min. 3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
- Strong problem-solving skills with the ability to navigate complex cases and think beyond standard procedures.
- Exceptional communication skills (written and verbal) with near-native or native-level English.
- High attention to detail and ability to manage multiple tasks while maintaining top-class service standards.
- A proactive, empathetic, and professional attitude that represents our Premium brand promise.
- Proven ability to work collaboratively in a high-performance environment.
Benefits:
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- Family & Friendly Leaves
Required Skills
analyticscommunication_skills
Required Languages
🇬🇧 English
Key competency: General Customer Support