Member Support Agent

Position:
Member Support Agent (Telugu)

Company:
Tide

Location:
India, Delhi NCR

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
As a Member Support Agent, you will help businesses across India Operations become success stories by providing around-the-clock support. Your empathetic nature and passion for solving customer problems will be key in helping Tide expand.

Responsibilities:
- Spotting patterns and highlighting areas for improvement
- Juggling priorities to ensure the best support experience
- Addressing banking challenges like unfamiliar transactions and missing payments
- Mentoring new team members and assisting with back office tasks

Requirement:
- Proficient in Telugu (read and speak)
- Excellent spoken and written English skills
- 1-4 years of experience in customer support
- Familiarity with customer satisfaction metrics
- Ability to manage customer queries on social media
- Experience with tools like Kustomer, Zendesk, GSuite, and Jira
- Strong problem-solving skills and organizational abilities
- Experience in customer service within the finance industry
- Excellent computer skills
- Some experience in startups

Benefits:
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing support through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities