17d 4h ago
Customer Support Associate
Tide·Financial Services
📡Remote In-Country
|Hyderabad, Indiaexceljira
Customer Support Associate
Tide | Financial Services
2 weeks agoRemote In-Country
Full Time
India, Hyderabad
Position:
Customer Support Associate - L2
Company:
Tide
Location:
India, Hyderabad
Employment type:
Not Specified
Work Arrangement:
Not Specified
Short Summary:
As a Customer Support Associate, you will help businesses across the UK succeed by providing round-the-clock support. You will engage with members, solve issues, and contribute to the growth of Tide.
Responsibilities:
- Provide level 2 support to members.
- Spot patterns and suggest improvements in product or member experience.
- Get acquainted with new features for payment processing.
- Deliver feedback to Product and Operations Managers.
- Assist Level 1 colleagues with queries.
Requirement:
- Exceptional spoken and written English skills.
- Experience with ticketing CRMs, GSuite, Jira, and Excel.
- Confident in communicating with members via phone, chat, and email.
- Innovative problem-solving skills.
- Excellent organizational skills and responsibility for workload.
- Experience in Customer Service within the finance industry.
- Some experience in startups/scaleups.
Benefits:
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- Family & Friendly Leaves
Customer Support Associate - L2
Company:
Tide
Location:
India, Hyderabad
Employment type:
Not Specified
Work Arrangement:
Not Specified
Short Summary:
As a Customer Support Associate, you will help businesses across the UK succeed by providing round-the-clock support. You will engage with members, solve issues, and contribute to the growth of Tide.
Responsibilities:
- Provide level 2 support to members.
- Spot patterns and suggest improvements in product or member experience.
- Get acquainted with new features for payment processing.
- Deliver feedback to Product and Operations Managers.
- Assist Level 1 colleagues with queries.
Requirement:
- Exceptional spoken and written English skills.
- Experience with ticketing CRMs, GSuite, Jira, and Excel.
- Confident in communicating with members via phone, chat, and email.
- Innovative problem-solving skills.
- Excellent organizational skills and responsibility for workload.
- Experience in Customer Service within the finance industry.
- Some experience in startups/scaleups.
Benefits:
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- Family & Friendly Leaves
Required Skills
exceljira
Required Languages
🇬🇧 English