Technical Account Manager

Technical Account Manager

As a Customer Success Technical Account Manager, you will work with other functional groups within A10 Networks to manage the relationships of strategic customer accounts. You will serve to understand the customer's needs, coordinate A10 resources and plan to meet these needs, drive customer value realization from A10 products, and ensure a healthy and constructive customer relationship. Delivering excellent customer service is a high priority in this role.

Key Responsibility Areas

• Liaise with sales, field engineers and 3rd-party professional services teams to plan and deliver successful customer deployments and issue resolutions
• Demonstrate the value of A10 Customer Success white-glove services
• Single point of contact for the customer to review and track open issues
• Communicate internally with developers, Technical Support, QA and field engineers
• Respond to customers in a professional, courteous, and timely manner
• Attend weekly status calls and quarterly business reviews

Qualifications & Skills Requirements

• Proven customer-facing work experience as a Technical account manager or technical support engineer
• Fluent written and spoken English skills, with the ability to use English to communicate with worldwide customers
• Solid technical background
• An ability to grasp customer’s needs and suggest timely solutions to meet requirements

Education & Experience

• Experience with Security and L4-7 Networking products
• BS degree in a technical field