Sales Group Manager, Inside Sales (Remote - PST, MT, CST ONLY)

About The Role

The Sales Manager, Inside Sales (Group Manager, Inside Sales) is a key inside sales management position at The RealReal. As a Group Manager, you will drive an inside sales team focused on acquiring luxury products from our existing consignor base. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

What You Get To Do Every Day

• Provide coaching, training and performance management to ensure your team meets or exceeds monthly sales targets

• Shadow phone interactions, review written correspondence, and examine sales pipeline to monitor and improve team performance 

• Monitor your team’s productivity and motivate individuals to reach daily/weekly/monthly KPIs 

• Interview, hire, train and develop employees

• Ensure accurate information is captured in Salesforce, providing quality checks as needed

• Work closely with other sales channels and management teams to drive partnership and alignment

• Identify opportunities for workflow and reporting improvement and articulate execution plans to management team

• Coach team in providing world-class consignor experience through phone, email and text interactions

• Field general Q&A, manage elevated consignor issues directly with consignors and liaise with consignor relations to resolve

What You Bring To The Role

Minimum Requirements:

• Must live in the Pacific, Mountain, or Central time zone ONLY. No exceptions.

• Motivated by a desire to win and excel and grow your business in a competitive sales environment

• Exceptional written and verbal communication skills

• Thrive in a dynamic, fast-paced work environment

• Ability to build rapport, establish trust, provide empathy and build credibility quickly

• Efficiency and strong organizational, time management and communication skills

• Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM

• Excitement about growing a team and leading a diverse group of salespeople to success

• Ability to maintain an upbeat and positive attitude around change

• Internal: TRR Leadership Development Program (LDP) Graduate

• Internal: 6 month rolling average 100%+ units

Compensation, Benefits, + Perks

• Base salary plus uncapped commission

• Monthly sales competitions (i.e. cash | prizes | site credit)

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $85,000-$94,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The expected On-Target Earnings range for this role is $121,440-$134,285. To determine on-target earnings, the range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.