Systems Analyst

Job Title: Systems Analyst

Role Summary

The Systems Analyst provides expertise regarding systems development implementation, maintenance and support activities to a wide range of business and technical situations throughout the SBU / SSU support area. The Analyst is responsible for leading, planning, and analyzing complex business requirements and implementing technology enabled solutions to address multi-facetted business opportunities and challenges.

The incumbent is Accountable for executing conceptual frameworks, implementation strategies and plans for recommended changes within SBU / SSU support area. The Analyst proactively contributes toward the development of the Technology team's tactical plans in support of business initiatives and occasionally offers directional guidance to clients and other applicable audiences.

Key Accountabilities

1. Provides technical expertise and consulting services in the development and implementation of new bank delivery systems, in order to achieve and maintain a competitive edge. Mentors system developers. Conducts and delivers analysis that presents comprehensive views on business challenges. Recommends and develops application architecture for assigned business application.

2. Completes complex systems development assignments, with minimal supervision, within budget and to client expectations, as required, which may include but is not limited to the following:

o Codes or makes modifications to programmes according to detailed business requirements and specifications, including the execution of team and operability testing.

o Provides the required documentation including software unit test strategy, plan, matrix, scripts, execution completion report, software impact analysis, back-out and recovery procedures, technical implementation procedures, computer run sheet updates, system documentation, data dictionary updates and system user guide.

o Conducts feasibility studies of multi-discipline business opportunities and challenges, assuming the responsibility for the development of business proposals.

3. Delivers products and functionality that fully meets business requirements, that may include but is not limited to the following:

o Ensures compliance with established policies, standards and methodologies, e.g., project planning, security etc.

o Ensures that no outages / problems are identified during user acceptance, operability and / or stress and performance testing or product implementation.

o Participates in post-implementation reviews as required.

4. Maintains a comprehensive knowledge of current and the future direction of financial and computer industries, as required, which may include but is not limited to the following:

o Provides expertise in areas of speciality, e.g., become the specialist in one or more information technology disciplines, commensurate with the current state of technologies.

o Forecasts future trends, anticipates problems and conditions (e.g., volumes, new developments, turnover, etc.).

o Conducts highly complex evaluations for product releases, standalone products, etc.

5. Partners and collaborates with Solution Architects, Solution Designers and Application Developers as required, striving towards high success levels in implementation of solutions and ongoing support.

6. Contributes to the realization of complex solutions that capitalize on business and technology developments by monitoring industry-wide standards and the development of new vendor products for applicability to the organisation.

7. Participates in the development, maintenance and implementation of policies, standards and guidelines on all aspects of technology architecture within the Technology team.

Role Specifics – Cyber Risk

Responsible for the technical analysis, maintenance, optimization, and support of key cybersecurity and data protection platforms across the Cyber Risk Programs. The role includes:

Maintaining, configuring, monitoring, and troubleshooting EOS ITPM, Rubrik M365 Backup, and Digital Crown Jewel protection.

Implementing system upgrades, resolving technical and connectivity issues, analyzing logs, and optimizing platform performance and security controls.

Supporting business analysts and project teams with technical expertise and operational troubleshooting.

Analyzing system requirements, technical capabilities, integration points, and design specifications for M365 Backup/Rubrik, Project OHM, SharePoint Data Governance scanning, and Advanced Server Protection.

Supporting requirements and design deliverables, documenting technical decisions, reporting on system health and security posture, and recommending improvements to strengthen security, segmentation, backup, and data protection capabilities.