AI Automation Architect, Sales Operations

Location: Texas Remote, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Remote- US

Thales is looking to hire an AI Automation Architect, Sales Operations to lead the strategy, architecture, and hands-on development of AI-driven innovations that transform how Sales Operations operates at scale. In this position, the role will be responsible for designing and deploying AI agents, agentic workflows, and intelligent automation solutions that streamline business processes, improve data quality, enhance forecasting and reporting, and increase productivity across the Sales Operations organization. This role will help transition manual and repetitive operational activities into scalable, AI-enabled capabilities, allowing teams to focus on higher-value business outcomes. Blending AI product thinking, solution architecture, process optimization, and hands-on development, this role focuses on practical AI adoption across the Thales Cyber Security Products Sales Operations organization. The ideal candidate will identify opportunities to automate work, improve access to trusted information, simplify decision-making, and drive measurable operational efficiencies through AI.

Key Areas of Responsibility

• Define and own the Sales Operations AI and Automation roadmap by identifying, prioritizing, and delivering high-value AI use cases aligned with business priorities, operational efficiency goals, and user needs.

• Analyze existing Sales Operations processes and redesign high-volume manual activities into automated, agent-led workflows that improve scalability, consistency, and productivity.

• Architect and implement AI agents, copilots, conversational experiences, and intelligent automation solutions integrated with core business systems, including Salesforce, Clari, Power BI, Microsoft Fabric, Snowflake, Certinia, and related platforms.

• Identify opportunities to improve data quality, data maintenance, data enrichment, and operational governance through AI-powered automation and monitoring.

• Partner with Sales Operations functions, regional sales leaders, finance stakeholders, data teams, IT, Security, and the central AI infrastructure team to validate current-state processes and design future-state AI-enabled operating models.

• Design and implement applied AI solution patterns including agentic architectures, Retrieval-Augmented

• Generation (RAG), orchestration frameworks, evaluation pipelines, and intelligent automation using governed enterprise data sources.

• Implement AI guardrails including quality controls, privacy, compliance, security, responsible AI standards, and solution monitoring to ensure trustworthy and scalable deployment.

• Drive AI adoption through structured enablement, training, documentation, and rollout plans, serving as a trusted advisor on AI capabilities and opportunities across Sales Operations.

• Establish success metrics tied to efficiency gains, process cycle time reduction, quality improvement, user adoption, operational scalability, and business impact.

• Implement usage, performance, and cost tracking for AI agents and automation solutions while providing regular impact reporting to leadership.

• Continuously refine AI solutions based on business feedback, usage patterns, operational requirements, and evolving technology capabilities.

Minimum Requirements

• Bachelor’s Degree in Technology related field or equivalent work experience

• 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, Data and Analytics, AI

• •Solid understanding of modern AI system concepts including memory management, planning, tool orchestration, model evaluation, guardrails, monitoring, and responsible AI practices

• Strong proficiency in Python and modern application development technologies including APIs, Angular, React, and TypeScript

• Automation, or related enterprise technology roles

• Proven experience designing AI-enabled workflows, intelligent automation solutions, or agentic processes that augment or replace manual business activities

• Hands-on experience building AI agents using tools such as Microsoft Copilot Studio, Azure AI, LangChain, Mindflow, Power Platform, or similar frameworks

• Strong understanding of enterprise integration patterns, APIs, and business process automation

• Experience working with Sales Operations processes, CRM platforms, forecasting tools, reporting systems, and operational workflows

• Knowledge of enterprise AI governance, data security, privacy, compliance, and responsible AI principles

• Experience collaborating with business stakeholders, technical teams, system administrators, and enterprise platform owners

• Strong analytical and problem-solving skills with the ability to navigate ambiguity, remove roadblocks, and drive initiatives from concept through production deployment

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! . You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers).

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 85,034.00 - 168,266.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please raise HR request through MyThales)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program