IT Analyst 3 - Epic Resolute, Professional Billing

Under the direction of a Manager or Director and in accordance with established policies and procedures, the IT Analyst III performs advanced analysis and support of information systems, including the evaluation of hardware and software based on end‑user and organizational requirements. This role is responsible for complex workflow analysis, system design, development, testing, training, implementation, management, and ongoing support of assigned application systems and projects. The IT Analyst III works closely with department managers, senior leadership, and external vendors to deliver automation and technology solutions that support strategic and operational objectives. This position maintains complex system specifications and technical documentation, serves as a primary liaison between Information Technology vendors and Tampa General Hospital (TGH), and participates in or leads departmental and hospital task forces, committees, and initiatives. The role applies advanced analytical, technical, managerial, and interpersonal skills and performs all duties in alignment with the mission, vision, and values of Tampa General Hospital.
Essential Functions:

• Performs advanced analysis, design, configuration, testing, implementation, and support of complex application systems and related technologies.
• Leads complex workflow analysis and solution design efforts to support departmental and enterprise‑wide operational and strategic initiatives.
• Supports the complete system lifecycle for assigned projects, including planning, development, testing, training, implementation, and post‑implementation support.
• Identifies, troubleshoots, and resolves complex system issues; escalates unresolved problems appropriately and assists leadership in resolution efforts.
• Develops, maintains, and reviews complex technical and functional documentation, including workflows, interface diagrams, specifications, data dictionaries, and change management materials.
• Coordinates and leads unit, integration, regression, and user acceptance testing to ensure solutions meet functional and quality standards.
• Conducts build, configuration, or code reviews to ensure adherence to technical standards and quality expectations.
• Acts as a primary liaison between IT vendors and TGH, coordinating system enhancements, upgrades, issue resolution, and support activities.
• Mentors junior and new team members, supports onboarding and training efforts, and contributes to team development and knowledge sharing.
• Participates in and may lead departmental or hospital committees, task forces, and continuous improvement initiatives while adhering to all data security, privacy, compliance, and professional conduct standards

Education Qualifications:

• High School Diploma or GED

Experience Qualifications:

• High school diploma or GED with four (4) years information technology / applications experience including design, build, test, and support of job related applications or equivalent healthcare/heath related experience OR associates degree and two (2) years information technology / applications experience including design, build, test, and support of job related applications or equivalent healthcare/heath related experience.
• Industry recognized certification(s) if applicable to position.
• Epic Resolute certification required; Professional Billing.

Skills and Abilities:

• Demonstrates advanced knowledge of application systems, system architecture, and the full system lifecycle, including complex upgrades and integrations.
• Ability to identify, analyze, and resolve complex technical and operational problems and develop solutions with appropriate scope and impact.
• Ability to mentor junior team members, guide technical decision‑making, and assist leadership with task delegation and prioritization.
• Ability to communicate complex technical concepts clearly to diverse audiences, including senior leaders, vendors, and non‑technical stakeholders.
• Ability to develop and maintain complex technical documentation while ensuring solutions meet quality standards and organizational requirements.
• Demonstrates a strong commitment to customer service, continuous improvement, innovation, and alignment with organizational goals.