Senior Commercial Manager, Gift Cards (Partnerships)

Tesco | Insurance and Money Services

2h 11m ago

Hybrid

Full Time

Lead

United Kingdom

£66.4k - £83k GBP/yr≈ $88.9k - $111.2k USD/yr

Serving our customers, communities, and planet a little better every day.

Salary - Salary is between £66,400 - £83,000 (DOE) + annual bonus & benefits

Work Level - 2

Location – Edinburgh or Glasgow, Permanent

Office Attendance – Our hybrid working model gives you the best of both worlds - flexibility to work from home and valuable face-to-face time with colleagues. This role typically requires 2 days per week onsite.

Closing Date - Applications close on 13th November at 5pm

Why this role?

This is an exciting opportunity to drive commercial growth across our Gift Cards business, spanning Tesco and 3rd Party gift cards across in-store, business to business and digital channels, through a combination of commercial strategy, partnership management and team leadership.

As Senior Commercial Manager, you will be responsible for leading a team to deliver commercial performance and long-term business growth. You will shape the customer proposition, manage key supplier relationships and lead growth initiatives, while ensuring robust controls and effective day-to-day operations.

What you'll be doing

• Define and deliver the Gift Cards commercial strategy, prioritising investment and growth opportunities across products, channels and partnerships, and driving sales, income and profitability against annual budgets and longer-term plans.

• Own trading performance, forecasting and reporting, using customer insight, market trends and financial analysis to identify opportunities and take action on risks. Coordinate seasonal and peak trading plans across Commercial, Marketing, Operations and suppliers to ensure readiness and maximise trading opportunities.

• Develop and deliver business cases for growth, including new distribution channels, retail fixtures, digital propositions and improvements to the customer journey.

• Develop and deliver the distribution strategy, expanding availability and improving visibility and productivity across the retail estate and digital channels.

• Manage strategic supplier and partner relationships, negotiating commercial terms, overseeing contractual commitments and holding partners accountable for service and delivery.

• Shape promotional and proposition decisions, working with Marketing, Clubcard and Product teams to drive customer engagement and profitable growth.

• Lead the commercial delivery of major change initiatives, platform changes and product launches, coordinating Technology, Operations and suppliers through testing, launch readiness and implementation to deliver a seamless customer experience.

• Maintain effective risk management and operational controls, working with specialist teams to address fraud, incidents and compliance requirements and improve processes.

• Present clear commercial recommendations to senior stakeholders, securing decisions and investment and escalating risks and dependencies against agreed plans.

• Lead and develop a high-performing team, setting clear priorities and creating a culture of collaboration, ownership and accountability.

What we’re looking for (minimum criteria)

• Experience managing a commercial product or channel, with a track record of delivering measurable growth and financial results.

• Strong financial and analytical skills, including budgeting, forecasting, commercial modelling and developing business cases to support investment decisions.

• Experience managing suppliers and strategic partners, negotiating commercial agreements and improving performance against contractual commitments.

• Ability to translate customer needs and market insight into clear commercial priorities, stronger propositions and practical delivery plans.

• Strong stakeholder management and influencing skills, with experience delivering cross-functional initiatives in a complex business.

• A sound understanding of risk management and operational controls, balancing growth with customer outcomes and business protection.

• Experience leading, coaching and developing teams, with clear accountability for priorities, resources and delivery.

And if you have any of these, even better

• Experience in gift cards, payments, retail, financial services or partnership-led businesses.

• Experience managing a product across retail, business-to-business and digital channels.

• Knowledge of gift card processing, digital platforms, payment journeys or fraud prevention.

• Experience working with Tesco, Clubcard or a large retail estate to deliver promotions, distribution growth or new customer propositions.

We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.

What’s in it for you

• A generous pension, with up to 7.5% employer contribution, depending on what you put in.

• Private Medical Insurance (WL2+) and virtual GP Service for you and your family

• Performance related annual bonus.

• 7.2 weeks holiday, with the opportunity to buy more.

• Colleague Clubcard discount (10-15% + second card to share with someone else).

• Enhanced parental leave.

• Opportunities to Save and Buy as you earn.

• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

Interviews

As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews are expected to be held shortly after closing date.

Don't miss out. We're assessing applications throughout the recruitment process and may close this opportunity ahead of the closing date if we receive a high volume of applications.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!

Required Languages

🇬🇧 English