Product Manager - Workflow Management (WFM) | Fulfilment

Product Strategy & Vision

• Define and evolve the product vision, strategy and roadmap for Workflow Management capabilities.

• Ensure product investments align to Tesco's fulfilment, operational excellence and automation strategies.

• Translate business objectives into measurable customer, colleague and commercial outcomes.

• Balance short-term operational needs with long-term platform and automation ambitions.

Product Discovery

• Build a deep understanding of fulfilment operations through regular engagement with colleagues, fulfilment managers and stakeholders.

• Identify opportunities to simplify workflows, reduce operational friction and improve decision-making.

• Use quantitative and qualitative insights to validate problems and prioritise opportunities.

• Lead discovery activities, working with UX and engineering to identify the most valuable solutions.

Delivery & Execution

• Own the end-to-end product lifecycle from discovery through to launch, adoption and optimisation.

• Prioritise and manage backlog items based on customer value, business impact, risk and strategic alignment.

• Collaborate with Technology, UX, Data Science and Operations teams to deliver valuable outcomes quickly and safely.

• Drive continuous improvement through experimentation, learning and measurement.

Operational Excellence

• Ensure products are reliable, secure, scalable and operationally resilient.

• Support the planning and delivery of critical business events including Peak and Christmas trading.

• Manage platform risk, dependencies and operational readiness activities.

• Work closely with engineering teams to improve product quality, observability and resilience.

Stakeholder Management

• Build strong relationships across Product, Technology, Operations, Fulfilment and Leadership teams.

• Communicate product strategy, priorities and progress clearly to stakeholders at all levels.

• Influence decision-making using evidence, insights and commercial rationale.

• Facilitate alignment across complex and sometimes competing priorities.

Outcome Ownership

You will be accountable for delivering measurable outcomes such as:

• Improved fulfilment colleague productivity.

• Reduced operational effort and manual workload.

• Improved customer fulfilment performance.

• Increased fulfilment capacity and scalability.

• Enhanced operational visibility and decision support.

• Reduced fulfilment exceptions and order risk.

• Successful adoption of automation and workflow orchestration capabilities.

• Improved platform reliability, resilience and security.

• Delivery of agreed commercial benefits, cost savings and efficiency gains.