Senior Manager, Services Portfolio Production

Title: Senior Manager, Services Portfolio Production Location: US - Remote - Connecticut

Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc

Your Role:

Lead the Portfolio Enablement & Creative team to turn technical concepts into clear, on-brand, field-ready content for the Professional Services Portfolio, including service briefs, FAQs, presentations, courseware and digital assets. The role is accountable for the narrative, creative direction and brand quality of that content, and for launching the portfolio's offerings to the field.

The role carries a dual mandate: lead a small, AI-enabled creative studio, and launch the portfolio's offerings on behalf of Portfolio. That means getting GTM assets into Prime, enabling sellers, and finding new ways to market and promote the portfolio. SAMs deliver their own theatre enablement and SAM Academy is the portfolio's route to sellers, but no role currently owns or showcases the portfolio's offerings. This role fills that gap, co-delivering with technical representation from Services Architects and SMEs and in partnership with SAM Academy. Launch communications are coordinated with the Program Offering Manager & Communications Lead. The ideal candidate has led creative or editorial teams, writes well, presents credibly to senior stakeholders and the field, and works with minimal supervision. Working familiarity with security and the Tenable portfolio is needed to partner with Services Architects and SMEs, who remain accountable for technical accuracy.

Organization Structure:

• Reports to: Senior Director, Services Portfolio
• Direct reports: Creative Production Developer and Creative eLearning Developer (a two-person, AI-enabled studio)

Your Opportunity:

Portfolio Enablement & Go-to-Market

• Launch Portfolio Offerings: Launch new and updated offerings on behalf of Portfolio, from positioning through to presenting to the field, including monthly Prime enablement launches and partner-facing content. A launch is only complete once the GTM assets are in Prime and sellers have been enabled to use them. Other members of the team may front a launch where it makes sense.
• GTM Assets & Seller Enablement: Get the GTM assets for each offering into Prime, keep them current, and enable sellers to use them, through Prime enablement sessions, Prime Weekly and content built for the field.
• SAM Academy Partnership: Work with SAM Academy, who are the portfolio's route to sellers, to get offerings in front of sales. SAMs currently deliver their own theatre enablement and no one owns portfolio sales enablement, so this role fills that gap, co-delivering with technical representation from Services Architects and SMEs.
• Launch Coordination: Work with the Program Offering Manager & Communications Lead, who manages communications across all Portfolio teams, so that launch plans, milestones, dependencies and messages are joined up.
• Marketing & Promotion Innovation: Look for new ways to market and promote the portfolio, testing formats, channels and AI-enabled approaches, and keep what works.
• Face and Voice of the Portfolio: Serve as the portfolio's presenter on Prime Weekly TV and in webinars, presenting service solution frameworks and customer training offerings, supported by the Senior Director and a Services Architect.
• Creative Direction & Brand: Set creative direction and Professional Services house style across One Tenable and Prime assets, and keep the Tier 1/2 brand consistent as new content is produced. Use outsourcing where it is the better option.

Content Production & Editorial

• Technical Writing & Editorial: Make sure technical writing is covered for the portfolio. For now it is shared across the team, Services Architects and SMEs. This role sets editorial standards, coordinates the shared capability and signs off narrative and editorial quality on service briefs, FAQs, collateral and launch content.
• Briefs, FAQs & Collateral: Create and maintain service briefs, FAQs and sales collateral, and own the Professional Services collateral library and house assets.
• Storytelling, Presentations & Digital Content: Develop presentations, storytelling, webinars, and Articulate and digital content that make technical offerings easy for sellers and customers to understand.
• Language & Localization: Manage translation and localization of portfolio content for the global field.
• AI-Enabled Production: Run a governed, AI-enabled workflow in place of ad hoc production: SME source, AI draft, production by the Creative Production Developer, narrative and creative judgement applied by this role, SME validation, publish.
• Cross-Team Collaboration: Partner with Services Architects, SAM Academy, Education Governance, the Program Offering Manager & Communications Lead and Domain Specialists. Curricula, education standards and review gates sit with Architecture & Education and Education Governance; the Creative eLearning Developer handles SCORM and LMS publication.

People Leadership & Performance

• Team Leadership: Lead a two-person creative studio: set priorities, coach, and unblock the team so that output is consistent and on time.
• Production & Adoption Metrics: Track throughput, cycle time and use of launch and enablement content, using the portfolio health dashboard, and act on what it shows.
• Talent Development: Foster a high-performance culture capable of adapting to rapid shifts in corporate direction, messaging and strategy, and develop the team's use of AI-enabled tools.

Quality & Stakeholder Management

• Content Standards: Own the narrative, editorial and brand quality of all portfolio content before release. Technical accuracy is validated by SMEs and Services Architects.
• Stakeholder Interface: Serve as the primary point of contact for internal stakeholders (Sales, SAM Academy, Product Marketing, Theatre leadership) regarding content and launch enablement requests and timelines.
• Risk & Dependency Management: Identify production bottlenecks and launch dependencies early, and escalate to the Program Offering Manager & Communications Lead where they put launch dates at risk.

What You'll Need:

Experience

• Related Experience: 8+ years of related experience producing content, managing people and projects, and working across functions, ideally in a professional-services, training or technical-content environment.
• Creative Leadership: Hands-on creative or editorial leadership of a small team, with demonstrable work in writing, storytelling or content production. Technical writing experience is a strong advantage while that capability is shared.
• Launch & Sales Enablement Experience: Experience launching or enabling service or training offerings to a sales audience, and working with a sales-enablement function. A record of trying new approaches to promotion is valued.
• Delivery Lifecycle: Exposure to the full content delivery lifecycle: requirements, design, production, review and launch.

Knowledge and Education

• Education: B.S. or M.S. in Communications, Instructional Design, Computer Science or a related field preferred.
• Technical Familiarity: Working familiarity with network security and vulnerability management, enough to partner with Services Architects and SMEs. Familiarity with Tenable products is preferred.
• Tools & Platforms: Experience with Articulate (Storyline or Rise), AI-assisted content tools and managing a content or collateral library.
• Data Fluency: Comfortable reading dashboards (e.g., Tableau) to follow portfolio health and production metrics.

And Ideally:

• Communication: Strong written and verbal communication skills; comfortable presenting live and on camera to the field and senior stakeholders.
• Autonomy: Strong initiative and the ability to work remotely, both self-directed and as part of a geographically distributed team.
• Agility: Ability to manage multiple concurrent launches and content requests in an agile, frequently shifting environment.

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