Complaints & Quality Assurance Specialist

Position:
Complaints & Quality Assurance Specialist

Company:
Ten Lifestyle Group

Location:
United States, New York

Employment type:
Full-time

Work Arrangement:
On-site

Short Summary:
Join Ten Lifestyle Group as a Complaints & Quality Assurance Specialist, focusing on complaint resolution and quality assurance to enhance member experiences.

Responsibilities:
- Investigate, manage, and resolve member and corporate complaints.
- Conduct thorough root cause investigations and implement service recovery solutions.
- Monitor complaint trends and document outcomes.
- Conduct quality evaluations across various communication channels.
- Perform audits and participate in calibration sessions.
- Deliver coaching and feedback based on quality findings.
- Collaborate with teams to improve service performance.

Requirement:
- Minimum 3 years' experience in customer service or a similar environment.
- Strong written and verbal communication skills.
- Excellent investigative and problem-solving skills.
- Ability to manage difficult conversations professionally.
- Experience in coaching or providing feedback is advantageous.

Benefits:
- Competitive salary and performance-related incentives.
- Comprehensive medical, dental, and vision coverage.
- 401(k) and additional retirement benefits.
- Paid time off and parental leave programs.
- Learning and development opportunities.
- Employee discounts and partner benefits.
- Access to global career opportunities across Ten's international network.