eCommerce Product Manager, Digital Operations

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts

Pay Range: $50,000-$71,000

What You’ll Do (Essential Duties and Responsibilities):

• Planning and execution of marketing driven ecommerce initiatives for all TSI brands, Tempur-Pedic, Sealy, and Stearns & Foster.
• Set up and maintain online product mix and inventory along with any site promotional activities via a CMS platform (ie. Shopify, WordPress, Hubspot, Wagtail, etc.).
• Regular quality assurance across all Tempur Sealy brand ecommerce channels. This includes monitoring for content accuracy, messaging, pricing and legal requirements.

• Manage site operations to deliver a seamless digital shopping experience, proactively troubleshooting issues and overseeing inventory, pricing and promotions, product assortment, launches, product registration, and product review setup.
• Build and maintain marketing and triggered email campaigns using HTML, Adobe Dreamweaver, and other tools, to support content updates and campaign execution.

• Manipulating creative files in Adobe Photoshop and/or XD.
• Building and scheduling campaigns and audiences in an ESP (ie. Klaviyo, SFMC, Mail Chimp, Campaign Monitor).
• Processing large amounts of data in Excel using formulas, vlookups, etc. Creating basic analytical reports and presentations of key metrics and performance data.
• Support the monitoring and action of order triage. This includes processing issues and communication to stakeholders of issues and resolution.
• Identify opportunities to increase profitability and create positive consumer experience pre and post purchase.
• Collaborate with third-party web developers to build and improve consumer friendly processes.

• Collaborate with Customer Service teams to identify and implement cost-effective business practices that improve operational efficiency and overall customer experience.

• Work with internal teams to ensure content accuracy for all product copy and storytelling. This includes product management, sales, graphics, customer support, brand management, and other relevant departments.
• Ability to take ownership, prioritize, plan, and pivot quickly as consumer and leadership. expectations change.
• Express information and key points of a topic clearly and concisely.
• Perform other duties or projects as assigned.

What You’ll Need (Qualifications):

• Bachelor’s degree in business, Marketing, or related field or equivalent work experience.
• Minimum of 1-2 years of direct support, fraud mitigation and customer service, online marketing, online content, or website/technical quality assurance.

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Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.