Digital Customer Engineer

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Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role:Digital Customer Engineer

Job Profile: Specialized Services Customer Expert II

Advertised as : Digital Customer Engineer

Location: TP The Well site, Hybrid

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

This position involves technical consulting for sales opportunities across a broad portfolio of products, channels, segments, and regions within the Google Cloud Team. By combining deep technical expertise with strong sales acumen, the Digital Customer Engineer (DCE) helps partners and sales teams enable customers to evaluate and adopt Google Cloud products, driving measurable business value.

The role is primarily partner- and sales-facing, with limited direct regular interface with end customers. The DCE serves as a key technical resource to address questions, overcome objections, and remove blockers in partner/customer engagements.

Annual base salary of $75,000 CAD.

Core Responsibilities

• Technical Consulting: Support Partners in establishing technical requirements and identifying current-state inhibitors to cloud adoption.

• Architectural Guidance: Translate complex customer requirements into ideal future-state architectures, focusing on business value and scalability.

• Technical Evaluation: Support thorough & efficient technical evaluations in "Solution" sales stages (S2 to S3).

• Partner Enablement: Act as a primary technical resource for Partners & Sales (CSR/FSR, DSR), helping them address technical questions, objections, and blockers in their engagements with Customers. 

• Solution Prototyping: Work hands-on with Google Cloud products to demonstrate and prototype integrations in Partner environments. Navigate, analyze and interpret technical documentation for Google Cloud products. Advanced knowledge of administrative / development / support consoles for Google Cloud products

• Strategic Messaging: Prepare and deliver product messaging, technical whiteboards, and solution briefings to highlight the Google Cloud value proposition. 

• Integration/Implementation Planning Guidance: Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution providing “best practice” advice to customers to optimize Google Cloud products’ effectiveness.

• Sales Hygiene: Use Salesforce (SFDC) and account intelligence tools to ensure all S2/technical win criteria are met and all required artifacts are loaded/notated in Salesforce record accurately and efficiently. 

• Partner/Sales Facing: DCE is largely Partner/Sales facing and will not regularly interface directly with customers.

• Training/Certification: Leverage a Learning Management Solution (“LMS”) for training and certification, complete required certifications in the time allotted. 

Technical Requirements

Minimum Qualifications:

• Education: Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience; an MS degree is preferred.

• Experience: 5+ years as a Technical Sales Engineer in a cloud environment or a customer-facing role (Professional Services/Systems Engineering).

• Cloud Stack: Deep experience with Big Data, PaaS, and IaaS technologies.

• Data & Infrastructure: * Hands-on database management (BigQuery, MapReduce, Hadoop, Spark, Hive, etc.).

  • Working knowledge of Linux and Web 2.0 (HTTP, XML/XSLT, Cookies/Sessions).

  • Core Networking (DNS, TCP, Firewalls, Proxy Servers, DMZ).

• Development/Scripting/Automation: Proficiency in web application integration (REST, SOAP, Python, Java, JavaScript, PHP).

Preferred Qualifications:

• Ability to create demo scripts in C#, Python, Perl, or Shell.

• Proven track record of rapidly prototyping Proofs-of-Concept (PoCs).

• Exceptional presentation skills with the ability to persuasively communicate emerging technology trends.

• Active certifications in Google Cloud (e.g., Professional Cloud Architect) or equivalent credentials from other major cloud providers are highly desirable.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.