System Administrator

RESPONSIBILITIES

• Maintain, configure, and ensure the reliable and secure operation of the organization's computer systems, servers, and IT infrastructure to include Server & Systems Management, User & Access Administration, System Monitoring & Performance Tuning, Backups & Disaster Recovery, Security & Hardening, Documentation, and Configuration Management.

• Patch servers, install / uninstall software, and perform other general systems administrator tasks

• Troubleshoot application functionality and performance.

• Investigate user performance and work with external teams to improve user experience

• Answer help desk calls and assist users with issues such as unlocking user accounts and removing workstations from network quarantine

• Assists customer with Tier III incident resolution of Linux, Windows, Apple, and other software applications.

• Identify, analyze, and resolve system incidents with both short-term workarounds and long-term solutions.

• Communicate effectively (both oral and written) with variety of individuals. Work well in small and large team environments.

• Respond to escalated service/team requests and exhibits ownership until resolved or closed.

• Participate in special projects as required.

• Ensure that records of system downtime and equipment inventory are properly maintained.

• Install, configure, modify, and maintain system hardware and software.

• Diagnose and recommend fixes to problems or potential problems with the network and its hardware, software, and systems.

• Ensure the stable operation of the servers, computers, software, and network connections.

• Plan, develop, install, configure, maintain, support, and optimize all network software and communication links.

• Analyze and resolve software program and connectivity issues.

• Familiarity and ability to utilize ServiceNow ticketing system and process.

• Assist in the lifecycle management of systems and servers, including documentation and version control.

• Contribute to a collaborative team environment by sharing knowledge and assisting team members in solving technical issues.

REQUIRED QUALIFICATIONS

• Secret - IT-II Non-Critical Sensitive Clearance or Tier 3 (T3) investigation.
• Active DoD Approved 8570 Baseline Certification: Category IAT Level II, such as CompTIA Security+.

• 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred.

• Experience writing and maintaining SOPs, DR procedures, and documentation for common problem resolution.

• Experience supporting cybersecurity compliance including STIGs, SRGs, RMF, SCA-V, and CORA assessments.

• Strong teamwork, interpersonal, and communication skills.

• Demonstrated experience supporting government agencies, customers, or contracts within federal environments

DESIRED QUALIFICATIONS

• Bachelor's degree in information technology, computer science or equivalent years of experience.

We are seeking a Systems Administrator to join our team supporting the Gulfport Mississippi (MS) Combat Readiness Training Center (CRTC). The MS CRTC is an Air National Guard (ANG) organization located in Gulfport, MS.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP".

As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Gulfport Mississippi (MS) Combat Readiness Training Center (CRTC) located in Gulfport, MS.
• Type of environment: Office (100% on-site at customer location unless otherwise directed by customer)
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday, 0700-1630. Will be required to work evenings and weekends to meet program and contract needs during military exercises and one ANG Drill Weekend per month.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• U.S. Citizen 
• Clearance requirement: Secret 

WAGE INFORMATION

Target salary range: $70,000.00 - $80,000.00.  The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.  The displayed salary is one component of the total compensation package for employees. 

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. 

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.