PagerDuty Engineer

Position:
PagerDuty Engineer

Company:
Tata Consultancy Services

Compensation:
$90k-$120k/yr

Location:
United States, Atlanta, Georgia

Employment type:
Full Time

Work Arrangement:
Hybrid

Short Summary:
The role involves managing the PagerDuty platform, including configuration, integrations, and alert management.

Responsibilities:
- Own end-to-end PagerDuty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations
- Design and implement urgency and routing models aligned to business criticality
- Configure time-based routing to restrict non-critical alerts from triggering out-of-hours pages
- Implement intelligent alert grouping and event orchestration for high-volume services
- Drive alert noise reduction across all integrated monitoring sources
- Define and maintain event rules including suppression, deduplication, and priority downgrades
- Implement flap detection and alert consolidation for repetitive CI/service alerts
- Configure maintenance window integrations for automated alert suppression during planned changes
- Maintain suppression transparency and reporting for all suppressed alert classes
- Design and manage on-call schedules including follow-the-sun coverage and rotation policies
- Audit and optimize alert routing accuracy to ensure correct first responder assignment
- Build and maintain incident runbook library with linked diagnostics and remediation actions
- Manage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks)
- Collaborate with monitoring tool SMEs (Dynatrace, SevOne, etc.) for end-to-end alert pipeline alignment
- Manage PagerDuty–ServiceNow integration including incident creation and lifecycle synchronization

Requirement:
- 8+ years experience managing PagerDuty platform
- Configuring services/escalations, and integrating with ServiceNow and monitoring tools
- Technical tools mentioned: PagerDuty, ServiceNow, Dynatrace, SevOne, APM, webhooks

Benefits:
- Discretionary Annual Incentive
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
- Family Support: Maternal & Parental Leaves
- Insurance Options: Auto & Home Insurance, Identity Theft Protection
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
- Time Off: Vacation, Time Off, Sick Leave & Holidays
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing