Senior Strategic Account Manager, AMER

Title: Strategic Account Manager, AMER Location: Boston, New York, Denver

ABOUT THE ROLE:

We are looking for a strategic and consultative Strategic Account Manager to join our Global Account Management team in AMER. This role is focused on nurturing and expanding Talon.One’s most valuable enterprise client relationships—including global brands like Adidas, H&M, and Sephora. You’ll serve as a trusted advisor, responsible for driving growth, retention, and satisfaction across a portfolio of high-value accounts.

ABOUT THE TEAM

The Global Account Management team is a key driver of Talon.One’s international growth, focused exclusively on the retention and commercial expansion of our most strategic global enterprise customers. Led by our Director of Strategic Account Management, the Americas team currently consists of three experienced Strategic Account Directors, each responsible for managing and growing a defined portfolio of top-tier clients.

We act as internal champions for our clients — building deep, influential relationships with senior stakeholders and collaborating cross-functionally with Customer Success, Sales, Product, and Engineering to deliver a seamless customer experience. Our mission is to ensure every strategic account maximizes the value of Talon.One’s platform—delivering measurable business results and building long-lasting partnerships.

This is a remote role; however, you must be located within commuting distance of one of our US hubs: New York, Boston, Chicago, Denver, or San Francisco. This role also requires travel, estimated at 25–40% of the time to meet key clients in-region.

ONCE YOU ARE HERE YOU WILL:

• Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth.
• Identify and drive expansion opportunities within your accounts (e.g. new use cases, product modules, geographies, or business units).
• Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement.
• Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders.
• Lead cross-functional account teams (e.g. Customer Success, Support, Product, Partnerships) to align on account strategy and execution.
• Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value.
• Maintain a deep understanding of Talon.One’s capabilities and, together with the post-sales account team, align them to customer goals, KPIs, and technical architecture.
• Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets.
• Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 8+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships.
• Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies.
• Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, cross-sell, renewal).
• Strong business acumen, with the ability to navigate customer organizations, influence decision-making, and build executive-level relationships.
• Proven ability to lead cross-functional collaboration with account teams (e.g. Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability.
• Background in e-commerce or B2C marketing tech is a plus.
• Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude.
• Excellent communication and presentation skills - both written and verbal English.
• While not required, fluency in other languages (especially Spanish) is strongly preferred.
• Bachelor’s degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience.

• $1,200 annual learning budget
• Manage your own time off with our flexible PTO policy
• $350 home office setup budget, a $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage

The estimated total compensation for this role is $220,000-260,000 OTE, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.