Business Analyst Salesforce

On behalf of our client, a long-established and financially solid company in Liechtenstein, we are looking for a Business Analyst focusing on Salesforce CRM to join its Digital Transformation team on a permanent basis.

The team is responsible for further developing the company’s Salesforce landscape. In this in-house role, you own business requirements from initial analysis through go-live and user adoption, working closely with stakeholders across business units and IT, with genuine room to take responsibility and bring in new ideas.

Your responsibilities

• Analyse and prioritise business requirements and follow their implementation through to a successful go-live.

• Optimise processes together with business and IT stakeholders and develop sustainable Salesforce solutions with clear business value.

• Create functional specifications, use cases, user stories and prototypes as the basis for technical implementation.

• Plan and coordinate testing, ensure functional quality and support the acceptance of new solutions.

• Drive user adoption through training and enablement.

Your profile

• 3 to 5 years of hands-on experience as a Salesforce Business Analyst or Salesforce Project Manager, in consulting or in-house.

• University or university of applied sciences degree in business, business informatics or a comparable field.

• Salesforce certifications (Administrator, Business Analyst) are desired; further certifications are a plus.

• Experience with CRM in financial services or other regulated industries is an advantage.

• Native-level or C1 German and good English.

• A structured, analytical and proactive way of working, and enjoyment of agile, cross-functional teamwork.

What the client offers

• Fixed salary plus performance-related bonus.

• Hybrid working with up to 40% home office, flexitime and trust-based working hours.

• A generous pension plan with the employer covering two thirds of the savings contribution.

• 25 to 30 vacation days, with the option to buy additional days.

• Partial reimbursement of health insurance premiums and full salary continuation in case of illness or accident.

• Extended parental leave and family support.

• A stable, values-driven employer consistently ranked among the top employers in Switzerland and Liechtenstein.