TM/TR Solution Engineer

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.
Sumsub is recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.

We are looking for a TM/TR Solution Engineer (EMEA) to join our dedicated SE team and support Tier-3 customers. In this role, you will act as a key bridge between Sales, Product, and clients, helping prospects understand the value of Sumsub’s transaction monitoring, Travel Rule, and anti-fraud solutions and confidently progress toward contract signing.

You will play a critical role in aligning client business and technical requirements with our solution, guiding prospects through evaluation and decision-making stages while ensuring clarity around system capabilities, integration expectations, and compliance considerations. This position is focused on enabling informed decisions and driving opportunities forward, while collaborating closely with internal teams to ensure smooth transition into implementation.
What You Will Be Doing:

• Support prospective Tier-3 clients throughout the pre-sales journey, helping guide them from initial engagement through evaluation and toward contract signing

• Engage with clients via chat and calls to understand their business context, transaction monitoring and anti-fraud needs, and key risk and compliance requirements

• Collect, clarify, and validate business and technical requirements to ensure alignment between client expectations and Sumsub’s solution

• Occasionally deliver product demos to help clients understand relevant use cases, capabilities, and value of the platform

• Support clients during testing and evaluation phases by helping them understand system behaviour, configuration options, and expected outcomes

• Explain integration approaches, requirements, and workflows, and ensure a smooth handover to Solution Architects for technical implementation

• Act as a trusted point of contact during the decision-making phase, helping clients navigate questions related to AML, fraud prevention, and transaction monitoring concepts

• Collaborate closely with Sales, Solution Architects, Product, and Compliance teams to share client feedback and support continuous improvement of the solution and pre-sales processes

About You:

• Familiarity with AML and financial crime prevention concepts, including transaction monitoring, crypto compliance and Travel Rule requirements, as well as behavioural risk signals and anti-fraud approaches, with the ability to discuss these topics in a practical, business-oriented way

• Comfortable engaging in pre-sales technical discussions, including reviewing APIs, supporting testing and evaluation phases, and collaborating with client technical teams prior to implementation handover

• Strong communication and presentation skills, with the ability to clearly explain technical and regulatory topics to both technical and non-technical stakeholders

• Gather, validate, and document business and technical requirements using a standardised requirements template, ensuring consistency and alignment

• Confident managing multiple prospects in parallel in a fast-paced, high-volume environment

• Pragmatic and solution-oriented mindset, with a strong focus on scalability, efficiency, and progressing opportunities toward closure

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.

• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.

• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.

• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.

• Compensation. We offer fair and transparent pay, benchmarked to the market.

• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.

• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.

• Celebrating your big moments. We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.

• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.

• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.

• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages: TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.

We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.
This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.
The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.