Enterprise Account Manager

Strong customer relationships don't end when the deal closes. They grow through trust, understanding, and the ability to recognize what clients need today and where their business is headed next.

Location:  Western U.S. The role is best served close to Summit’s data center markets – Seattle, the Bay Area, Phoenix, Denver, and Dallas – where you’ll be near the infrastructure and the accounts you’re supporting.

As an Enterprise Account Manager, you’ll own and grow a portfolio of existing enterprise clients, building long-term partnerships that drive retention, expansion, and continued value from Summit’s solutions. You’ll develop a deep understanding of each client’s business, technology environment, and evolving priorities, identifying opportunities to strengthen relationships and expand the solutions and services they rely on.
You’ll lead account strategy and ongoing growth, working across client stakeholders and Summit teams to connect business needs with the right solutions. This role calls for strong relationship management, commercial judgment, and the ability to balance customer success with revenue growth, turning trusted partnerships into lasting business opportunities.

What You’ll Do:

• Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
• Maintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunities 
• Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts
• Own renewal strategy and execution, ensuring retention and long-term account stability
• Partner with internal teams to align solutions with customer needs and priorities
• Monitor account health, usage trends, and risk signals to proactively address churn and contraction 
• Maintain accurate forecasting and pipeline visibility for expansion opportunities

What You’ll Deliver:

• Strong net revenue retention and growth across your portfolio 
• Expansion of recurring revenue through upgrades, add-ons, and new services 
• High customer satisfaction and long-term account stability 
• Clear account plans with visibility into risks, opportunities, and next steps 
• Consistent achievement of retention and growth targets

You’ll Thrive in This Role If You:

• Are comfortable owning long-term customer relationships and revenue outcomes 
• Are motivated by performance tied to both retention and expansion of revenue 
• Take a proactive, structured approach to account planning and growth 
• Can identify expansion opportunities and confidently position additional solutions 
• Balance strong relationship management with a focus on revenue outcomes 
• Stay organized and disciplined across multiple accounts and priorities

Bonus Points:

• Experience in account management within infrastructure, cloud, or managed services
• Strong understanding of recurring revenue models
• Experience driving expansion within existing customer bases
• Ability to navigate technical conversations and solution positioning

How We Work at Summit

How you approach the work matters just as much as what you do. At Summit, our core values show up in how we make decisions, work together, and support our customers. 

We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it.

Our Core Values:

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Benefits

Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here’s a snapshot of what that looks like:

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it
• Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
• 401(k) with 4% match – we invest alongside you
• Parental Leave – paid time for the moments that matter most
• Life & Disability Insurance – built-in peace of mind
• Wellness Support – resources for your mental and physical health
• Free Colocation & Cloud Access – build and experiment in real environments
• Work From Anywhere – remote-friendly by design
• A low-ego, get-it-done culture – come as you are, do great work

Compensation

This role is designed for individuals who are motivated by both retaining and growing revenue within an existing customer base. Compensation includes a performance-based component tied to net revenue retention and account growth, rewarding both stability and expansion.

With clear targets and accelerator opportunities tied to performance, strong account management and expansion efforts directly translate into increased earnings. 

Earn a base salary of $85,000 – $105,000 annually. Combined with the commission plan, you have the opportunity to double your base salary through strong performance. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table, and where you want to grow.

Internal candidates may see variations based on current role, compensation, and progression at Summit. Same thoughtful approach, just with additional context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.