Director of IT Applications

General position summary:

The Director of IT Applications oversees the development and implementation of technology solutions, particularly focusing on the Home Delivery/Final Mile Line of Business within NXTPoint Logistics. This position connects business objectives with technical execution and manages the entire product lifecycle for Home Delivery/Final Mile projects to ensure consistency with organizational priorities. The Director acts as a subject matter expert and liaison between the Business, IT teams, other key internal stakeholders and external partners, supporting the delivery of scalable and efficient technology solutions. Responsibilities include strategy formulation and execution, system architecture oversight, stakeholder communication, and operational management.

Essential Duties & Responsibilities:

• Define, own, and communicate the strategic vision and roadmap for the product suite, ensuring alignment with Line of Business objectives and future growth opportunities.
• Lead a team and prioritize the product backlog, overseeing both the development and deployment of new features, system enhancements, and integrations with enterprise platforms.
• Drive market and user research initiatives, maintaining a deep understanding of commercial operations, industry trends, robotics, process automation, artificial intelligence and customer needs to inform feature design and long-term strategy.
• Cultivate strong relationships with internal business partners, operations leaders, and external clients, serving as the “Voice of the Customer” and championing user-centric design and innovation throughout the product lifecycle.
• Collaborate with software development and infrastructure teams to translate business requirements into scalable, robust technology solutions.
• Monitor and communicate progress to stakeholders, providing executive-level updates, risk assessments, and plans for critical project milestones.
• Oversee product release planning and system upgrades, setting stakeholder expectations for delivery timelines and change management initiatives.
• Partner closely with the Business and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business cases for emerging technology investments.
• Actively remove roadblocks and secure cross-functional support to accelerate delivery and adoption.
• Continually analyze business processes, gather operational requirements, and recommend enhancements to drive operational efficiency, scalability, and customer satisfaction.
• Support the Sales and Account Management teams by providing capabilities and the technology roadmap to current and prospective clients, differentiating our solutions in the marketplace.
• Participate in User Groups and Conferences to ensure we have a voice in future functionality in software applications.

Job Skills Required:

• Innovative, results-driven, and creative thinker with a strong vision
• Detail-oriented and skilled in team development
• Strong business acumen with effective influence and leadership
• Exceptional communication and presentation abilities across all organizational levels, including executive and C-suite
• Excellent organizational and time management skills; adept at multitasking
• Advanced analytical and problem-solving capabilities
• Expertise in Agile processes, instilling best practices in large teams
• Experienced in process optimization, automation, and continuous improvement
• Builds collaborative relationships with diverse internal and external stakeholders
• Experience in product commercialization & software-as-a-services (SAAS) preferred

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Education & Experience:

• Bachelor’s degree in business, supply chain management, computer science, engineering, or a related field. Master’s degree preferred.
• Minimum 5 years’ experience as a Product Owner or Product Manager.
• Minimum 5 years in a leadership role.
• Certification in Product Ownership, PMP or Agile methodologies preferred.
• Comprehensive understanding of the agile product lifecycle and industry best practices.
• Proficiency with Microsoft Office Suite and working knowledge of relevant automation, robotics, and integration technologies.
• Experience working with distributed and remote teams, as well as direct client engagement.
• Excellent written and verbal communication skills with executive presence.
• Strong attention to detail and quality assurance in all deliverables.

TRAVEL:

•        Less than 25% travel required.

Language Skills:

•         Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

•         Ability to write routine reports.

• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

•        Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

•        Ability to apply concepts of basic algebra and geometry.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.