Resource Navigator – Maternal Health Hub

Resource Navigator – Maternal Health Hub

Full time, non-exempt, 40 hours/week; Pay Rate: $18-$19/hour

Position Summary

The Resource Navigator supports women who are pregnant, postpartum, or parenting infants by helping them access services and resources that promote maternal, infant, and family well-being. Working within the Maternal Health Hub, this position provides person-centered navigation, outreach, education, referral coordination, and follow-up support to address barriers related to healthcare, insurance, transportation, housing, food access, benefits, childcare, behavioral health, and other social needs. The Resource Navigator builds trusting relationships with participants, collaborates with healthcare and community partners, and helps individuals move through complex systems with clarity and confidence. This position works out of the organization’s Rocktown Health office in downtown Harrisonburg and includes community-based work and home visits throughout surrounding areas.

Essential Functions and Responsibilities

• Provide direct navigation services to women who are pregnant, postpartum, or parenting infants and who may be experiencing barriers related to health, housing, transportation, benefits, childcare, behavioral health, substance use, or other social determinants of health.
• Conduct outreach and engagement in community settings, partner agencies, healthcare sites, and participant homes to connect individuals with Maternal Health Hub services.
• Complete screenings, intake activities, and participant needs assessments to identify strengths, priorities, barriers, and service needs.
• Support participants in developing individualized service plans focused on stability, health access, and family well-being.
• Provide information, education, and guided support related to prenatal care, postpartum care, pediatric care, family planning, insurance, WIC, Medicaid, SNAP, childcare, transportation, and other relevant services.
• Assist participants with completing applications, gathering documentation, scheduling appointments, and following through on referrals.
• Coordinate referrals and maintain communication with healthcare providers, case managers, social service agencies, and community partners, consistent with participant consent.
• Follow up with participants and referral partners to confirm service connection, identify unresolved barriers, and adjust support plans as needed.
• Provide advocacy and system navigation support to help participants understand options, ask questions, and make informed decisions about their care and services.
• Maintain an up-to-date working knowledge of local maternal health, pediatric, behavioral health, housing, benefits, legal, and family support resources.
• Collaborate with Maternal Health Hub staff and external partners to support coordinated, participant-centered care and reduce duplication of services.
• Document participant contacts, referrals, outcomes, and required data accurately and in a timely manner using agency systems and reporting tools.
• Participate in supervision, team meetings, case review, training, quality improvement, and program development activities.
• Maintain professional boundaries, confidentiality, and compliance with agency policies, participant consent requirements, and applicable regulations.
• Support community education, outreach events, and partnership-building efforts that increase awareness of Maternal Health Hub services and improve access to care.

Core Competencies

• Ability to build trusting, respectful relationships with participants from diverse backgrounds and life experiences
• Strong commitment to person-centered, trauma-informed, culturally responsive, and strengths-based practice
• Knowledge of social determinants of health and how they affect maternal, infant, and family outcomes
• Strong written, verbal, interpersonal, and cross-system communication skills
• Ability to assess needs, prioritize barriers, and support participants in creating practical next steps
• Skill in service navigation, referral coordination, follow-up, and participant advocacy
• Knowledge of maternal health, infant care, public benefits, and community resource systems
• Ability to work collaboratively with healthcare providers, social service agencies, and multidisciplinary teams
• Strong organizational skills, attention to detail, and ability to manage multiple participants and follow-up tasks
• Ability to complete accurate documentation, data entry, and reporting in a timely manner
• Problem-solving skills and ability to remain calm and professional in complex or changing situations
• Professional judgment, ethical practice, and ability to maintain confidentiality and boundaries
• Comfort with community-based work, outreach, home visits, and flexible scheduling as needed
• General computer proficiency, including email, internet navigation, spreadsheets, and electronic records systems

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in human services, social work, public health, or a related field preferred
• Experience in resource navigation, community outreach, case management support, care coordination, social services, maternal health, or a related field
• Knowledge of or ability to quickly learn local healthcare, benefits, housing, transportation, and family support systems
• Valid driver’s license, reliable transportation, and acceptable driving record required
• Background check required

Preferred Qualifications

• Experience working with pregnant or postpartum women, infants, or families with young children
• Knowledge of maternal and infant health, public benefits enrollment, and community-based family support services
• Experience working in healthcare, nonprofit, community health, or collaborative care settings
• Spanish language skills

Work Environment and Physical Demands

• This position includes office-based and community-based work, including travel to participant homes, partner agencies, healthcare sites, and community events.
• The role may require extended periods of sitting, standing, walking, local travel, occasional lifting (50 Pounds) of program materials, and a flexible schedule that may include occasional evenings or weekends.

To Apply:

Send cover letter and resume to [apply contact hidden]. Applications will be accepted until positions are filled. Only applications that provide both cover letter and resume will be considered. Please, no phone calls.

Strength In Peers is an Equal Opportunity Employer.