Technical Business Analyst

Job Title: Technical Business Analyst

Location: Chandler, AZ (Hybrid, 3 days onsite)

Duration: 12 months 
Pay Rate: $47/HR (W2 Only)

Job/Role Description:

• This role supports the operations of an Innovation Lab by coordinating technology evaluation requests, gathering business and technical requirements, and facilitating collaboration between innovation teams, engineers, and business stakeholders.
• Manage Innovation Lab requests from initial intake through close-out, serving as the primary point of contact for teams submitting technology requests.
• Conduct consultations and discovery sessions to gather requirements, understand business objectives, identify technology use cases, and assess potential business value.
• Partner with lab engineers and technical teams to evaluate the feasibility of technology requests and coordinate environment onboarding and delivery.
• Coordinate approval activities and track requests throughout the innovation lifecycle, ensuring timely follow-ups and stakeholder communications.
• Manage stakeholder expectations and facilitate communication between business users, technical teams, and innovation program participants.
• Monitor environment provisioning activities, coordinate support ticket resolution, and provide updates on request status and progress.
• Maintain accurate documentation, request records, process information, and knowledge content using Confluence and other approved tools.
• Ensure adherence to Innovation Lab policies, operational procedures, and established processes.
• Participate in application enhancements, testing, release coordination, and process improvement initiatives.
• Support Agile/Scrum activities, including sprint planning, backlog management, and coordination of development deliverables.
• Assist with monthly operational reporting, metrics collection, status updates, and management reporting.
• Coordinate meetings, track action items, manage follow-ups, and support day-to-day Innovation Lab operations.
• Support stakeholder engagement, internal communications, and innovation program awareness initiatives.
• Identify opportunities to improve operational efficiency, request management, documentation, and overall Innovation Lab processes.

Required Qualifications

• Experience in business systems analysis, technology project coordination, innovation operations, or a related role within a technology-focused environment.
• Experience gathering and documenting business and technical requirements, facilitating discovery sessions, and translating technology requests into clear business use cases.
• Strong project coordination and stakeholder management skills, including the ability to manage requests, track deliverables, and coordinate activities across multiple teams.
• Ability to communicate effectively with technical and non-technical stakeholders, including engineers, business users, and management.
• General understanding of technology concepts, systems, and applications, with the ability to discuss technical requirements and business objectives.
• Experience coordinating operational processes, managing documentation, tracking action items, and ensuring timely follow-through.
• Working knowledge of Confluence, Jira, and Agile/Scrum delivery practices, including sprint planning, backlog management, testing, and release coordination.
• Experience with operational reporting, metrics collection, status reporting, and process improvement.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to clearly explain requirements, project status, and technical concepts.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience supporting technology onboarding, innovation programs, technology evaluation, or Innovation Lab environments preferred.
• Previous experience in financial services or large enterprise technology environments is a plus, but not required.