Recruiter – Intermediate (High-Volume Call Center Recruiting)

Recruiter – Intermediate (High-Volume Call Center Recruiting)

Job ID: JOB-248629
Contract Length: 12 Months
Work Arrangement: Remote
Location: Remote – must be able to travel to an assigned office in Phoenix, AZ; Tampa, FL; or Colorado Springs, CO as needed
Additional Location Requirement: Two of the seven openings must be based in Chesapeake, VA. These positions may be remote or onsite, but remote workers must be able to report to the Chesapeake office at least once per month.

Position Overview

We are seeking an experienced Recruiter to manage full-cycle, high-volume recruiting for customer service and call center positions. This role is responsible for maintaining candidate pipelines, conducting structured phone screens, coordinating interviews, and moving qualified candidates through the hiring process to meet recurring, class-based hiring goals.

The ideal candidate is comfortable working in a fast-paced recruiting environment, managing multiple requisitions simultaneously, and partnering with hiring managers and operational teams to meet monthly staffing targets. Success in this position requires strong candidate assessment skills, consultative communication, and the ability to consistently deliver qualified candidates within established hiring timelines.

Key Responsibilities

• Manage the full recruitment lifecycle for high-volume call center and customer service positions, from candidate sourcing through offer acceptance.

• Support class-based hiring schedules and consistently meet monthly hiring targets of 18 or more placements.

• Build and maintain candidate pipelines to ensure a steady flow of qualified applicants for upcoming training classes.

• Source candidates through job boards, online databases, networking, referrals, and other recruiting channels.

• Conduct structured phone screens to evaluate customer service aptitude, communication skills, experience, and overall role fit.

• Coordinate interviews and facilitate timely candidate movement through each stage of the recruiting process.

• Partner with hiring managers, Operations, and Learning & Development (L&D) to understand hiring demand, class requirements, and candidate readiness.

• Present qualified candidates and provide recommendations to hiring managers.

• Provide consultative guidance on candidate availability, recruiting progress, and market conditions.

• Assist with compensation discussions, offer negotiations, and candidate expectations.

• Maintain accurate candidate records, recruiting activity, and pipeline information within recruiting systems.

• Manage multiple recruiting requests and changing priorities while maintaining a positive candidate experience.

Required Qualifications

• Previous experience in full-cycle recruiting, preferably in a high-volume or call center recruiting environment.

• Experience recruiting for customer service, contact center, or other class-based hiring programs.

• Demonstrated ability to manage candidate pipelines and meet recurring hiring targets.

• Experience conducting phone screens and evaluating communication skills, customer service aptitude, and job fit.

• Strong organizational skills and the ability to manage multiple requisitions and deadlines simultaneously.

• Excellent verbal and written communication skills.

• Consultative communication style with the ability to influence hiring decisions and advise hiring managers.

• Ability to work independently in a remote recruiting environment.

Technology Requirements

• Workday

• Eightfold

• Microsoft Office

Preferred Qualifications

• Experience filling 18 or more positions per month.

• Previous experience supporting large-scale customer service or call center hiring classes.

• Familiarity with workforce planning, training class schedules, and high-volume hiring metrics.

• Experience partnering with Operations and L&D teams.

• Experience working with applicant tracking systems and AI-enabled recruiting platforms.

Key Performance Expectations

• Consistently support a hiring volume of 18 or more class-based placements per month.

• Maintain sufficient candidate pipelines to meet class fill requirements.

• Move candidates efficiently from application through screening, interview, and offer.

• Deliver qualified candidates who meet customer service and communication expectations.

• Maintain strong partnerships with hiring managers and operational stakeholders.