Lead Program Manager

Job Title: Lead Program Manager

Location: Richmond, VA or Riverwoods, IL – Hybrid

Duration: 8 Months + Possibility to Extend and/or Convert to FTE

Pay Rate: $55 - $65/HR (W2 Only)

Job/Role Description:

• This role will support the identification, review, cataloging, and processing of settlement-related legal mail within a digitized mail database.
• Review incoming legal correspondence and determine the appropriate action based on the type and content of the documentation.
• Identify and process legal mail including liens, levies, garnishments, and court-ordered holds.
• Maintain accurate documentation and categorization of legal correspondence within the digital mail database.
• Support settlement-related activities involving participants within a global payment network.
• Ensure legal mail is reviewed and actioned accurately and in accordance with established procedures.
• Work with relevant internal stakeholders to ensure appropriate handling and resolution of legal documentation.
• Maintain a high level of accuracy, organization, and attention to detail when reviewing sensitive legal information.

Required Qualifications

• Experience managing or supporting complex programs, operational processes, or business initiatives
• Experience reviewing, organizing, and processing detailed documentation
• Strong analytical and problem-solving skills
• Ability to interpret information and determine appropriate next steps based on established procedures
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Ability to work effectively with cross-functional stakeholders
• Ability to handle sensitive and confidential information appropriately
• Must be able to work onsite on a hybrid schedule in either Richmond, VA or Riverwoods, IL