1h 44m ago
IT Support Analyst
automationiislinuxnetworking+3
📡Remote In-Country
|United States of AmericaIT Support Analyst
Strategic Staffing Solutions
1 hour 44 minutes agoRemote In-Country
Part Time
United States of America
IT Support Analyst
Location: Remote, USA
Duration: 12 Month Contract
Hours: Night Shift 6pm-6am (12 hrs shift); 3-4 days per week; fully remote - Rotating shift
Top Skills:
Required Qualifications:
Hours: Night Shift 6pm-6am (12 hrs shift); 3-4 days per week; fully remote
Rotation:
Week 1: F, Sat, Sun
Week 2: M, Tue, W
Week 3: M, Tue, W, Thur
Week 4: M, Tue, W
Week 5: M, Tue, W, Thur
Week 6: Thur, F, Sat, Sun
Week 7: F, Sat, Sun
Week 8: Thur, F, Sat, Sun
Week 9: F, Sat, Sun
Week 10:M, Tue, W
Location: Remote, USA
Duration: 12 Month Contract
Hours: Night Shift 6pm-6am (12 hrs shift); 3-4 days per week; fully remote - Rotating shift
Top Skills:
- Basic infrastructure experience/skills
- Windows server experience - linux would be a highly preferred
- Provide predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications. This includes support for workstations, servers, storage and a variety of software across IT. Provide tier 2 monitoring and support for both Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC, or other monitoring platforms).
- Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
- Setup/modify, monitor, and track the client server production batch job flows.
- Perform Server Reboots as needed.
- Provide support internally for any technical issues requiring escalation.
- Participates on projects teams to provide support and consultation as needed.
- Assist with monthly patch deployments.
- Participates in ongoing cross-training of technical and process knowledge.
- Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
- Lead and participate in major incidents and disaster recovery exercises.
- Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
- Develop and promote standard processes and procedures.
- Identify and implement automation opportunities.
Required Qualifications:
- Bachelor's degree in computer science or related field
- In addition to required degree, 1-year related work experience
- In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience
- Strong Collaboration and Customer service skills
- Strong interpersonal skills with the ability to work effectively in a team environment
- Proficiency with Microsoft Office tools.
- Highly motivated, flexible, and full of initiative.
- Ability to lead amongst peers to fulfill requests and resolve issues.
- Ability to analyze, resolve, and document problems and resolution
- Strong Written and Verbal communication skills
- Virtualization Technologies (VMware, Citrix).
- Windows server and desktop operating systems.
- Linux and UNIX server operating systems.
- Storage Area Network Infrastructure.
Hours: Night Shift 6pm-6am (12 hrs shift); 3-4 days per week; fully remote
Rotation:
Week 1: F, Sat, Sun
Week 2: M, Tue, W
Week 3: M, Tue, W, Thur
Week 4: M, Tue, W
Week 5: M, Tue, W, Thur
Week 6: Thur, F, Sat, Sun
Week 7: F, Sat, Sun
Week 8: Thur, F, Sat, Sun
Week 9: F, Sat, Sun
Week 10:M, Tue, W
Required Skills
automationiislinuxnetworkingunix/linuxvmwarewindows_server
Required Languages
🇬🇧 English