IT Field Systems Technician

Job Title:IT Field Systems Technician

Location: Charlotte, NC (Field-Based / 50–75% Travel)

Duration: 12 Months
Pay Rate: $40HR (W2 Only)

Job/Role Description:

• This role supports the installation, maintenance, monitoring, and administration of database management systems while ensuring high levels of availability, security, performance, and data integrity.
• Serve as an onsite/field liaison, coordinating with technical teams, project stakeholders, and field personnel to support infrastructure and database-related initiatives.
• This is a field-based position requiring approximately 50–75% travel to various job sites, extensive walking, and adherence to jobsite safety standards, including the use of required personal protective equipment (PPE).
• Support the installation, configuration, maintenance, and troubleshooting of database management systems across production, staging, and quality assurance environments.
• Assist with database monitoring, security, backup, recovery, performance optimization, and data integrity.
• Collaborate with IT management, technical teams, and business stakeholders to identify opportunities for improving database technologies and infrastructure operations.
• Provide technical support and troubleshooting assistance to resolve database-related issues and maintain system reliability.
• Coordinate field activities, installation schedules, and technical project tasks to ensure successful implementation and completion.
• Assist with project coordination, tracking progress, communicating updates, and resolving issues that may impact field operations.
• Support database access management, data retrieval, and database maintenance activities.
• Work closely with infrastructure teams, installers, integrators, and other technical personnel to support onsite technology deployments.
• Follow established technical procedures, operational best practices, and jobsite safety requirements.
• Maintain accurate documentation of database configurations, maintenance activities, technical issues, and project progress.
• Provide a high level of customer service while working collaboratively with internal teams and field personnel.

Required Qualifications

• Bachelor's degree in Computer Science or a related discipline. In lieu of a degree, 6 years of related business experience.
• 1–3 years of relevant technical experience in database administration, database support, IT infrastructure, or a related field.
• Experience with SQL or database-specific programming languages such as T-SQL, PL/SQL, Access SQL, or Python.
• Knowledge of database file structures, design, retrieval, and access methods.
• Understanding of database installation, maintenance, monitoring, backup, recovery, and security practices.
• Technical background with the ability to support infrastructure-related installations and troubleshooting.
• Ability and willingness to travel approximately 50–75% of the time to field locations and job sites.
• Comfortable working in field environments requiring extensive walking and the use of personal protective equipment (PPE).
• Familiarity with jobsite safety procedures and the ability to follow established safety standards.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating effectively with technical teams and project stakeholders.
• Self-motivated with a strong customer service orientation.

Preferred Qualifications

• Previous experience as a field technician, systems integrator, installer, or technical field support specialist.
• Experience supporting onsite infrastructure installations, system deployments, or technology integration projects.
• Experience with light project management, project coordination, scheduling, or tracking technical implementation activities.
• Prior experience working in field-based roles requiring frequent travel between job sites.
• Familiarity with construction sites, industrial environments, utility infrastructure, or similar field operations.
• Experience coordinating with vendors, contractors, installers, and technical support teams.
• Ability to identify opportunities for improving database performance, infrastructure operations, and technical processes.
• Strong ability to analyze business problems, recommend technical solutions, and support operational improvements.