High-Volume Recruiter – Contact Center

High-Volume Recruiter – Contact Center

Location: Remote
Contract Length: 12 Months
Employment Type: Contract
Rate: $30-35/hr

Position Summary

We are seeking an experienced High-Volume Recruiter – Contact Center to manage full-cycle recruiting for high-volume Contact Center and customer service positions.

This role is responsible for building strong candidate pipelines, conducting structured phone screens, coordinating interviews, and moving candidates efficiently through the recruitment process to meet recurring class-based hiring targets.

The ideal candidate is a consultative recruiter who can manage multiple hiring requests simultaneously, partner closely with hiring managers and operational teams, and provide market guidance to support hiring decisions.

Key Responsibilities

• Manage the full-cycle recruiting process from sourcing through offer.
• Recruit for high-volume Contact Center and customer service positions supporting recurring hiring classes.
• Build and maintain qualified candidate pipelines to consistently meet class-fill targets.
• Conduct proactive candidate sourcing through job boards, recruiting databases, social media, referrals, and other recruiting channels.
• Review resumes and applications to identify qualified candidates.
• Conduct structured phone screens to assess customer service aptitude, communication skills, qualifications, and overall role fit.
• Coordinate interviews and ensure candidates move through each stage of the hiring process in a timely manner.
• Partner with hiring managers, Operations, and Learning & Development (L&D) to align on hiring demand, class requirements, and candidate readiness.
• Manage multiple requisitions and recruiting priorities simultaneously.
• Maintain consistent candidate engagement throughout the recruiting process.
• Communicate candidate status, pipeline activity, hiring progress, and recruiting challenges to stakeholders.
• Provide recruiting market insight and recommendations to hiring managers.
• Support compensation discussions and offer negotiations as appropriate.
• Maintain accurate candidate records and recruiting activity within the Applicant Tracking System (ATS).
• Ensure recruiting activities align with organizational compensation, talent development, and equal employment strategies.
• Consistently meet high-volume hiring objectives, including 18+ class-based hires per month.

Required Qualifications

• Experience managing full-cycle recruiting.
• Experience with high-volume recruiting or class-based hiring.
• Experience recruiting for Contact Center, Call Center, Customer Service, Customer Support, or similar high-volume environments.
• Proven ability to build and maintain candidate pipelines.
• Experience conducting structured phone screens and candidate interviews.
• Strong candidate assessment and qualification skills.
• Ability to manage multiple requisitions and priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Consultative communication style with the ability to influence hiring decisions.
• Ability to provide market guidance and recruiting recommendations to hiring managers.
• Ability to work independently and effectively in a remote environment.

Technology Skills

• Workday – Applicant Tracking System (ATS)
• Eightfold – AI-powered recruiting/talent platform
• Microsoft Office Suite

Preferred Qualifications

• Experience supporting class-based hiring environments.
• Proven success filling high-volume Contact Center hiring classes.
• Experience filling 18+ positions per month or similar high-volume recruiting targets.
• Experience partnering with Operations and Learning & Development teams.
• Experience recruiting within a large enterprise organization.
• Familiarity with AI-enabled sourcing and recruiting tools.
• Experience providing recruiting market intelligence to hiring managers.
• Experience with Workday Recruiting or comparable enterprise ATS platforms.

Ideal Candidate

The ideal candidate is a high-volume recruiter who specializes in Contact Center or customer service hiring and thrives in a fast-paced, metrics-driven environment.

They should be comfortable managing recurring hiring classes, maintaining a steady candidate pipeline, conducting high-volume phone screens, and moving candidates quickly from application through offer.

Strong candidates will demonstrate experience with high-volume recruiting, class-based hiring, Contact Center recruitment, Workday, Eightfold, candidate pipeline management, and consultative hiring-manager partnership.

Key Candidate Profile

Must Have:

• High-volume recruiting experience
• Contact Center / Call Center / Customer Service recruiting
• Full-cycle recruiting
• Candidate sourcing and pipeline management
• Phone screening and interviewing
• Strong hiring-manager partnership
• Ability to meet aggressive class-fill targets

Preferred:

• Workday
• Eightfold
• 18+ hires per month
• Class-based hiring
• Large enterprise recruiting environment
• Contact Center workforce hiring experience