Revenue Operations Manager

Reports to: VP Customer Experience

Location: North America

Team: Customer Experience (Revenue Operations)

Contract type: Full-time

Start date: ASAP

Say hello to Strapi

You'll be joining a team of over 60 Strapiers, remotely located across the USA, France, Spain, and beyond. We offer a fully remote, global, diverse, and inclusive environment with a collaborative, transparent, and caring culture.

We exist to fuel the world's creativity and productivity by unleashing the power of content. We've built the next-generation CMS that does exactly that, across the full lifecycle and the entire stack. It's open source. JavaScript. Headless. Community first. And free. It will stay that way forever.

At Strapi, we don't expect you to meet every requirement. If you believe in what you have to contribute and in your ability to elevate the team, we want to hear your story.

Mission

Keep Strapi's revenue engine running cleanly day-to-day: a CRM that's accurate, campaigns and lead routing that execute reliably, and reporting that Sales, Marketing, and Customer Experience leadership can trust without double-checking the numbers.

Why this role matters

Strapi has built its pipeline on inbound for years, driven by marketing, community, and organic developer interest. As we pivot toward Enterprise self-hosted GTM in regulated industries, we're standing up something new alongside that: a dedicated outbound motion. Inbound is proven and established. Outbound is new, and we're actively building the process, tooling, and playbook as we go.

None of this works without an execution layer underneath it: someone who keeps HubSpot, Chargebee, Pylon, Metabase, and n8n running together, builds and maintains the workflows the new outbound motion runs on, enforces clean data capture across Sales, Support, and Implementation, and maintains the reporting the rest of the org relies on. This role owns that execution layer, working directly with the VP of Customer Experience, who is directing the outbound motion, to turn that direction into working systems.

Team culture

You'll work cross-functionally with Sales, Marketing, Support, and Implementation. You'll operate within frameworks defined by leadership rather than designing new ones from scratch, and you'll know when to flag something upstream instead of solving it alone.

What your job looks like day to day

• Administer and maintain the revenue tech stack (HubSpot, Chargebee, Pylon, Metabase, n8n): day-to-day configuration, integrations, and troubleshooting.
• Work directly with the VP of Customer Experience to build and maintain the workflows and tooling behind our new outbound motion (HubSpot sequences, enrichment and sequencing tool configuration, n8n automations). Since outbound is new at Strapi, expect to be building and refining the process as much as running it.
• Run lead routing, nurture, and qualification workflows against the scoring and qualification logic already defined for the (well-established) inbound business.
• Build and operate demand gen and outbound campaign execution in HubSpot: list builds, sequence support, campaign QA.
• Own CRM and support platform data hygiene. Enforce our HubSpot and Pylon bookkeeping standards, meaning every deal or ticket captures customer intent, business context, stakeholder roles, and next actions, not just a record of what happened.
• Maintain the core revenue-reporting dashboards (pipeline, conversion, lead source, and ACV by channel) that Sales, Marketing, and CX leadership reference weekly.
• Support the pipeline forecasting process and keep pipeline stage data clean and validated.
• Onboard new revenue org hires into the CRM, tools, and shared definitions.
• Surface data and process gaps to leadership, rather than owning the redesign of qualification logic or reporting architecture yourself.

Areas not covered by this position

• Setting the strategy or architecture behind qualification logic, account scoring, or the outbound motion. That direction comes from the VP of Customer Experience; this role builds and runs what's designed.
• Corporate marketing, DevRel, community, or events.
• Direct sales execution, support ticket handling, or implementation delivery.

About you

• Deep, hands-on HubSpot expertise is required. HubSpot is Strapi's CRM system of record, and that isn't changing in the foreseeable future. This is not a tool you'll pick up on the job.
• 3+ years of experience in CRM or Revenue Operations in a B2B SaaS environment.
• Comfort with Chargebee, Pylon, or Metabase is a plus.
• Experience building or configuring outbound sales tooling and workflows (sequencing, enrichment, automation) is a strong plus, given you'll be helping build this motion rather than just maintaining an existing one.
• Sharp attention to detail and comfortable holding other teams accountable to data hygiene standards.
• Able to execute reliably within a defined framework, and knows when to escalate rather than improvise on strategy.
• Clear communicator, humble, and collaborative.
• Bonus points if you have familiarity with MEDDIC or Sandler-influenced sales processes, or experience in the CMS, DXP, or developer tooling ecosystem.

Strapi Benefits

• Work from anywhere, with a remote setup & co-working budget.
• Equity for every qualified Strapier.
• Minimum 25 days PTO per year, regardless of location.
• Expanded health benefits: premium medical, dental, and vision coverage.
• Mental health support through Moka.care.
• 5 paid emergency days per year.
• 16 weeks fully paid parental leave after your first year.
• Latest tech: MacBook Pro.
• Learning and development budget from day one.
• Twice yearly team offsites, in person and virtual.

Compensation

Compensation for this role will depend on several factors, including location, internal equity, and the candidate's qualifications and experience. Strapi offers a competitive and comprehensive benefits package. The benefits listed above apply to everyone, with additional country-specific benefits available depending on local regulations.

Annual hiring range of $100K to $164K in the US. Within the range, individual pay will be based on a candidate's skills and experience as they relate to the specific requirements of the role.

Talent Acquisition Process

• First video call with the Hiring Manager.
• CRM/technical assessment and debrief.
• Meet leaders of the Customer Experience Team.
• Meet the Team: connect with Strapiers.
• Reference checks.

This process usually takes 2 to 3 weeks.

Celebrating You being YOU!

Strapi's mission is to empower the worldwide community of users to build a million tailor-made projects. To do that, we are growing a diverse team representative of the users we serve. We are committed to building a safe workplace where everyone feels empowered to bring their authentic selves. By being you and bringing your unique difference, perspective, culture, experience, lifestyles, and challenges, you actually help all of us succeed and grow to be the best version of ourselves!

It is important to us to create an accessible and inclusive candidate experience. Please let us know if there are any adjustments we can make to assist you during the hiring and interview process.

Want to learn more about us?

Take a look at our Careers Website, Join our community, read our latest news at Strapi's blog, learn more about our story and check out our Glassdoor page!