Guest Services Associate

About Star Furniture:

At Star Furniture, we know it’s not simply furniture. It’s Thanksgiving dinner, late-night chats, gameday get-togethers, and more. At Star Furniture, we set the stage for where life happens. With deep Texas roots, we’ve spent over 100 years perfecting a premium shopping experience—one that’s built on quality products, a broad selection, and honest practices. We put our customers first, and they feel it at every touchpoint.

WE’RE TOLD WE’RE DIFFERENT. AND WE AGREE—WE’RE DIFFERENT BY DESIGN.

Our Mission:

Our mission is to be the preferred home furnishings provider for Texas families who value style, quality, and affordability.  By providing exceptional service to our guests and community.

Company Values

As a Company, we're guided by four core values. They impact our long-term strategy, day-to-day business interactions, and our relationships, while helping us stay true to ourselves and Vision

INTEGRITY / SERVICE / ACCOUNTABILITY / RESPECT

About The Role:        

The Guest Services Associate provides all guests with exceptional hospitality while finalizing their sales order.  

Reports To: Management and Office Lead   

Essential Functions:

• Finalizes orders in a friendly and efficient manner
• Provides all guests with an IT Guest Experience
• Completes daily audits and Office Checklist
• Assist guests with any questions on orders or accounts
• Answers incoming calls and directs to the appropriate person/department
• Responsible for opening and closing procedures

Requirements:

• At least one year of experience in a customer service environment
• Cash handling experience
• Excellent written and verbal communication.  

Competencies:

• Aptitude for Technology
• Problem Solver
• Service Oriented and an excellent communicator
• Communication; reading and writing in English
• Excellent team player; actively contributes to a team and respects others
• Emotionally intelligent; understands yourself and others to build relationships
• Dependable and accountable; is committed to work as scheduled
• Flexible; open to new procedures and ability to adapt to changes  

Supervisory Responsibility: None.  

Work Environment: 

This position operates in a retail showroom environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, tablets and other office equipment.  

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to talk and/or listen. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee may stand and/or walk up to 6-7 hours in an 8-hour workday.  

Position Type / Expected Hours of Work: 

This position requires at least 40 hours per week as a part of a standard retail schedule. To include evenings, weekends and holidays.  

What Star Offers: 

Benefits are an important part of the total compensation that Star offers. Star is dedicated to offering competitive compensation enhanced by a variety of benefits that allow team members to choose whether to participate based on their needs. Some of the benefits offered include: 

• Comprehensive health care options (medical, telemedicine, dental and vision)
• 401(k)
• Generous Employee Discount
• Paid Time Off
• Voluntary Long-Term Disability
• Voluntary Life Insurance 

(waiting periods may apply to the above)