Senior Database Administrator (MariaDB/MySQL/Cassandra/SQL Server)

*This position is remote within the Dominican Republic, Mexico and Panama.

*This position requires intermediate - advanced spoken English level (B2+).

*If you're interested in the position, please apply with your resume in English.

Support Services Group is a leading U.S.-based global provider of high-touch omnichannel outsource contact center solutions.

Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world’s top brands and their customers.

We are an ambitious team of game changers who thrive on solving complex problems.

About the Role:

We are hiring a Database Developer to design and develop efficient database solutions tailored to our applications. You’ll work with a range of technologies, including MariaDB, MySQL, and SQL Server, to ensure smooth integration and functionality of database-driven systems..

Key Responsibilities:

• Design, implement, and maintain scalable database architectures.
• Monitor database performance, optimize queries, and troubleshoot issues.
• Manage backups, recovery, and disaster recovery processes.
• Collaborate with development teams to optimize database queries and structures.
• Ensure database security and compliance with organizational policies.
• Plan and execute database upgrades and migrations as needed.
• Automate routine database tasks using scripts or tools.
• Provide support for database-related issues during development and production.
• Develop and manage ETL (Extract, Transform, Load) processes.
• Collaborate with software development teams to design database architectures for new features.
• Implement data transformation and migration pipelines between databases.

Required Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 5+ years of experience with relational and NoSQL databases (MariaDB, MySQL, Cassandra, SQL Server).
• Proficiency in SQL, database design, and optimization
• Knowledge of database migration techniques and tools.
• Experience with data modeling and normalization.
• Strong understanding of indexing, partitioning, and query optimization.
• Proficiency in writing complex SQL queries, stored procedures, and optimizing database performance.
• Strong knowledge of Linux and Windows environments.

Good To have:

• Experience with database performance monitoring and profiling tools.
• Familiarity with version control systems like Azure Devops.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Noise level in the work environment is usually quiet

Support Services Group is a CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.