Platform Engineer

Carrix provides the technology that supports marine terminal operations, where cargo moves between vessels, trucks, rail, and storage yards. The Terminal Solutions & Integrations team manages the platforms that coordinate this activity, including Terminal Operating Systems (TOS), Gate Operating Systems (GOS), and the applications, integrations, infrastructure, and field technologies that connect them.

The Platform Engineer helps keep these business-critical systems stable, secure, integration, and available for continuous operations. This hands-on role ranges from platform engineering, deployments, integrations, system improvements, and complex production troubleshooting to routine application, computer, and mobile-device configuration. The position also serves as a technical escalation resource and provides guidance to TOS Administration and supporting technical teams, without direct supervisory responsibility.

How we work is as important as what we deliver. We are committed to a workplace where employees feel welcome, respected, and valued. Our success is strengthened by the different backgrounds, perspectives, and experiences our employees bring to the work. Every employee shares responsibility for sustaining that environment through collaboration, empathy, respect, and kindness.

• Engineer, configure, maintain, and support Terminal Operating Systems (TOS), Gate Operating Systems (GOS), and the applications, integrations, middleware, data stores, infrastructure, and operational technologies supporting marine terminal and gate operations.
• Provide technical guidance and governance for the Tideworks product ecosystem and related third-party technologies, including platform configuration, stability, security, release readiness, and lifecycle management.
• Troubleshoot production issues, analyze logs and system performance, restore service, identify root causes, and coordinate internal teams and vendors to implement durable solutions.
• Lead or support platform deployments, upgrades, patches, and releases, including technical planning, testing, production readiness, cutover, rollback, validation, operational handoff, and post-deployment support.
• Maintain the integrations, message brokers, data stores, caches, network-dependent services, hardware, and field technologies connecting terminal platforms with operational equipment, enterprise applications, and external partners.
• Identify and implement improvements to platform reliability, scalability, availability, monitoring, automation, deployment, and incident resolution.
• Install, configure, update, and maintain applications, operating systems, standard computers, mobile devices, and other technologies used in terminal operations.
• Develop and maintain technical standards, configuration practices, deployment procedures, runbooks, recovery procedures, and operational support documentation.
• The role provides technical guidance and escalation support to TOS Administration; routine TOS administration, functional support, routine configuration, master-data maintenance, user access provisioning, and UAT execution remain with the TOS Administration function.
• Partner with software engineering, infrastructure, terminal operations, TOS Administration, and technology vendors to translate operational requirements into reliable, supportable solutions.
• Support disaster recovery planning and testing while applying established Incident, Problem, and Change Management practices.
• Contribute to a respectful and collaborative work environment through constructive communication, knowledge sharing, empathy, and consideration of different perspectives.